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CX in the Age of Digital Transformation

Meaningful digital connections have never been more important or complex. Nor have they ever held more potential to act as a catalyst for dynamic change in industries ranging from healthcare to retail to finance. Digital transformation is disrupting every industry in all parts of the world. And in many ways that is changing the very nature of what it means to be human. In particular, the power of conversation continues to be significantly affected.

In this e-book, we examine how an increasing number of companies are establishing a digital presence and the role CX takes in shaping their digital transformation.

                              In this e-book, you'll discover:

The current state of digital transformation
How to think locally and influence globally
The role of CX in changing the conversation
Why personalization matters


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