Skip to content
Language Switcher en
Page 142865191944 AI Chatbot Services For Business | Unifonic//https://www.unifonic.com/en/products/chatbot
Log in Book a demo

Engage your customers with our AI chatbot

Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.

Get in touch
chatbot_visual-1

World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers

Use cases

Automated customer service

Offer always-on support to your customers that detects sentiment and responds with intent. Learn More

Instantly answer FAQs

Automate frequently asked questions with personalized responses, allowing your customer service teams to focus on more complex queries. Learn More

One chatbot across all your channels

Create a seamless customer service experience on your website, WhatsApp and social media. Learn More

Seamless live agent transfer

Transfer the chat to a live agent for more complex queries. Learn More

How Unifonic helped SPL

SPL_visual

Saudi Arabian postal firm SPL creates a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

Discover their story
SPL_visual
50%

Reduction in call centre wait times attributable to whatsapp

90%

inquiries resolved within WhatsApp

30%

increase in response times

75%

Reduction in costs attributable to WhatsApp

Features

Drag and drop

Create chatbots quickly and easily, without the need for any coding.

Personalized conversations

Show your customers you care by personalizing your service with their name and purchase history.

Multilingual

Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.

Seamless handover

Route queries to live agents who can provide real-time support via our cloud-based contact center.

Integrations

Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.

NLU and ChatGPT

Easily train chatbots with custom intents and phrases to enhance customer experience.

Our channels

SMS

90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.

Explore SMS

Whatsapp icon WhatsApp

Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.

Explore Whatsapp

Webchat

Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.

Explore Webchat

Messenger-1 Messenger

Automate inbound Messenger conversations to drive sales and provide customer support.

Explore Messenger

Push

Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.

Explore Push Notification

Voice

Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.

Explore Voice

Integrations made seamless

100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more.
Explore integrations

Discover more

unifonic image80-100-1

AI Chatbots - Are they the future?

Read more
Chatbots The Key to Unlocking Cost Savings in Customer Service

Are chatbots the key to reducing costs?

Read more
Chatbot Features That Help Retain Customers

How chatbots retain your customers

Read more

Get started with Unifonic today

Get in touch