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Page 143600744503 Automated Customer Engagement For Banks | Unifonic//https://www.unifonic.com/en/solutions/bankingandpayments
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Build customer trust

Offer secure authentication, fraud detection, and automatic payments to boost customer confidence.

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World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers

Use case

Use OTP authentication to protect your customers

Reduce the risk of fraud with one-time passwords, identity verifications, login confirmations, and much more. Learn More

Send payment reminders

Assist customers in maintaining their accounts by sending payment reminders through multiple channels, along with secure links for direct payment. Learn More

Offer 24/7 multi-language support

Provide instant responses to FAQs, Ts and Cs, FOREX rates, IBAN letter requests, and requests for account balance with links to apps and platforms for secure document sharing. Enable after-hours requests such as loan payments using a self-serve chatbot. Hand over to a human agent for complex queries using live chat and manage CSAT scores by issuing surveys after each interaction. Learn More

Features

Chatbot

Automate interactions with customers, provide self-help channels 24/7, and reduce overheads. Utilizing Natural Language Understanding (NLU) can create a more natural conversational experience.

Live chat

Maintain personalized conversations by transferring from chatbot to human agent with our console that centralizes multi-channel conversations.

Two-factor authentication

Manage two-factor authentication by automating OTP delivery across multiple channels.

Voice verification

Notify credit facility customers to verify their identity via voice message.

Local hosting

All of our solutions are hosted locally, ensuring the protection and compliance of your data with local regulations.

Native integrations

We offer over 100 native integrations to CRM and business apps, APIs, and no-code tools for easy customer journey creation.

Built for 
your business and function

Marketing

Inform customers about reduced interest rates and create personalized offers to boost new loan applications, as well as incentivize loyal customers with bonus points towards purchases.

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IT & Operations

Simplify customer interactions with 2FA and voice authentication for verification and consent. Use account alerts and transaction verification to manage finances and prevent fraudulent transactions.

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Customer Service

Empower customers to report fraudulent transactions, change and update details or speak to an agent

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Get started with Unifonic today

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