Instagram | Unifonic

Use Cases

Manage inbound queries
at scale

Leverage AI powered chatbots to manage interactions with the ability to handover to live agents

Drive sales through
conversations

Deliver exciting in-thread experiences that helps customers identify desired product and place order

Drive retention &
re-engagement

Retarget customers with new promotions or feedback requests on instagram or other opted in channels

The easy-to-use AI powered marketing platform

150M

Instagram Users interact with businesses each month

1B

Active Instagram  users worldwide

90%

of Instagram users follow at least one business account for updates and offers

44.1%

of Saudi Arabian Internet users actively engage on Instagram

Vector (3)

Transform every AI powered interaction into meaningful impact

15%

Reduce Average Handling Time

50%

Reduce Chat Abandonment

5-15%

Increase Marketing Productivity

41%

Improve Click-Though Rates

Features

Automate engagement at scale

AI powered chatbots manage inbound queries, collect customer information & nurture leads all the way to sale through intuitive human-like interactions, with easy handover to human agents.

Get first-party data & opt-ins

Capture first-party & zero-party data from customer interactions over the chatbot, and get their opt-in to retarget over WhatsApp or other channels.

Unify customer care experiences across channels

Our solutions let you replicate engagement flows across Instagram, WhatsApp, webchat, and Facebook Messenger for a consistent experience and greater efficiency.

Provide engaging interactions

Deliver richer, more dynamic communication by leveraging the ability to seamlessly receive audio, image, and video messages from Instagram.

Unlock powerful features with Low TCO

Our ready-to-use API’s, features and continuous updates help you launch quickly. We handle integration, automation, infrastructure and development, giving you ongoing access to advanced tools that improve your customer experience.

How Instagram Messaging Helps

Instagram messaging helps boost sales conversion & ROI and reduce costs

Global_reach

95%

Global coverage

Messeges_delivered-1

25B+

Messages sent

Delighted_recipients

160M+

Delighted recipients

Customers

5000+

Customers

Benefits

End-to-end seamless setup & automation

Efficiently set up or connect your Instagram channel within the Unifonic platform to manage inbound messages and facilitate chatbot-driven conversations with seamless handover to live agents as needed.

Quick replies

Improve response time, by giving your customers quick reply options from which they can choose to get a precise response.

Media Messages

Offer customers the option to send a variety of content types, including audio, images, video, and emojis, to communicate with your business.

AI-enabled Chatbot

Provide 24/7 interactive self-service with personalized content, targeted to clients preferences and requirements.

Live Support

Provide customers with the ability to transition smoothly from chatbot interactions to live human assistance. Our contact center consolidates all chats across channels, within a unified agent console.

360 Degree Customer Profiles

Incorporate first-party data gathered from Instagram conversations into 360-degree customer profiles to provide a unified customer view of customer attributes, behaviors, and preferences within Unifonic’s CDP, Audience.

Insights and Tracking

Monitor Instagram message send and view times to gauge customer response. Improve chatbot and agent interactions with visibility into chat performance.