Give your brand a Voice
Connect with people worldwide through meaningful voice interactions.
Features
IVR
Create easy-to-manage call-routing workflows to ensure customers are directed to the correct team.
Text-to-speech
Automate scripted calls with real-time voice messages from simple text, eliminating the need for professional recording services.
Masked Calling
Keep numbers private with number masking for business virtual numbers
Notifications
Send notifications to your customers such as password resets, bill reminders, and balance alerts.
Call Recording
Record voice calls for quality assurance to ensure prompt and professional handling.
Real-time Analytics
Monitor contact center performance for valuable insights through analytics in real-time.
Auto Dialer
Automate outbound calling on Unifonic’s enterprise telephony, which enables high‑volume call delivery, voicemail handling, and campaign or contact‑center call flows, with real‑time call status shared via webhooks for downstream systems.
Trusted by thousands for global speed and reliability.
Automations made easy
A seamless solution for better workflows. Access pre-built templates that help to implement popular use-cases such as abandoned cart reminders, sending OTPs, and triggering chatbot automation.
Integrate Unifonic
seamlessly
100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more
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Outbound Voice Campaign Services for Growing Businesses
Unifonic provides comprehensive services that let businesses send large-scale outbound voice campaigns efficiently and cost-effectively. Our cloud-based platform handles everything from campaign design to execution, enabling organizations of any size to reach thousands of customers with personalized voice messages.
Campaign Types We Support:
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Large-scale promotional voice broadcasts
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Automated customer survey campaigns
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Outbound appointment reminders and confirmations
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Business continuity and emergency notifications
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Product launch announcements and updates
How Unifonic helped Tabby
Tabby, a buy-now-pay-later financial services provider, leveraged Unifonic’s automated voice communication platform to support fraud mitigation through mandatory voice confirmation alongside OTP authentication. By shifting from traditional channels—where customer response rates were only around 25–30%—to automated voice interactions, Tabby significantly improved customer engagement and responsiveness for critical security-related communications. This approach helped the company better address fraud attempts, reduce payment defaults, and maintain compliance with Saudi Central Bank (SAMA) regulations
Built for
your business and function
Banks, lenders, and BNPL providers use Unifonic’s automated IVR for payment reminders, 24/7 pay‑by‑phone flows, and compliant escalations, replacing manual outreach with scalable automation. The benefits include faster repayment cycles and improved recovery rates—industry results show automated voice reminders can reduce late payments by up to 50%. Tabby, a leading BNPL provider, used Unifonic’s multichannel and IVR voice confirmation flows to increase customer responsiveness, recover after‑hours payments, and verify purchases in line with central‑bank compliance requirements.
Unifonic Voice delivers real‑time alerts for suspicious activity, enabling customers to confirm or deny transactions instantly, with optional WebAuthn step‑up for secure authentication. This results in stronger fraud protection and higher verification completion, similar to how Tabby successfully deployed automated voice confirmation to validate BNPL transactions and reduce compliance friction.
Automated IVR resolves routine servicing—balances, statements, limits, billing inquiries—while routing complex needs to specialized teams without unnecessary transfers. This will result in reduced handling time and improved FCR, supported by evidence that AI‑enhanced IVR resolves 60–80% of common inquiries and reduces misroutes by 30%
Unifonic’s outbound IVR automates pickup reminders and rescheduling prompts, improving FCR and reducing missed collections by giving customers clear next steps. This results in fewer inbound pickup‑status calls and fewer uncollected orders, consistent with improvements seen when retailers implemented proactive delivery notifications.
API‑triggered voice alerts keep customers informed about shipping, delays, and delivery confirmations, reducing escalations and improving FCR. This will result in a measurable drop in “Where is my order?” inquiries, as demonstrated when real‑time status notifications were introduced.
Unifonic’s IVR verifies COD and high‑value orders using DTMF confirm/deny flows with optional WebAuthn authentication links. The benefits include lower fraud exposure and fewer incomplete transactions, similar to billing environments where automated voice reminders reduce late or missed payments by up to 50%.
A natural‑language IVR provides store hours, directions, and availability checks instantly. This results in faster resolutions and higher FCR, reflecting improvements seen when optimized IVR scripting reduces misroutes and repeat calls
Unifonic Voice automates delivery alerts, delay notices, and failed‑attempt callbacks with rescheduling via IVR. This results in fewer exceptions and reduced redelivery costs, as proactive logistics communication improves delivery outcomes.
IVR collects pickup confirmations, gate details, and dock‑slot assignments automatically. This results in better route coordination and reduced dispatcher workload, similar to predictive logistics setups that enhance delivery performance.
Automated voice alerts notify customers of delays or reroutes and escalate urgent cases to dispatch teams. The benefits include up to 30% reductions in delays and lower emergency rerouting costs according to AI‑driven logistics implementations
Unifonic automates patient reminders with multilingual, schedulable calls and voicemail fallback. This results in significantly lower no‑show rates—systematic reviews show ~34% reductions, with targeted outreach programs achieving 15–32% improvements.
Automated voice reminders reinforce care‑plan adherence and refill behavior. The benefits include higher medication compliance, supported by multiple trials where reminder interventions consistently outperformed no‑reminder controls.
Unifonic Voice provides telemedicine instructions, access links, and pre‑visit triage questions to prepare patients ahead of virtual consultations. This results in improved appointment readiness and fewer incomplete telemedicine sessions, in line with reminder‑driven improvements in attendance.
Automated IVR handles billing reminders, pay‑by‑phone options, and financial‑assistance routing. The benefits include higher payment recovery—healthcare billing programs using automated reminders reported 4× increases in collections.
Voice Features
| Unifonic | Local Saudi Vendors | |
|---|---|---|
|
Data Residency (KSA) |
✓ | ✗ |
|
CST Regulatory Alignment |
✓ | ✗ |
|
Saudi Numbering |
✓ | ✗ |
|
Disaster Recovery (In‑KSA) |
✓ | ✗ |
|
Call Recording Residency (KSA) |
✓ | ✗ |
|
Inbound Voice Calls |
✓ | ✓ |
|
Outbound Voice Calls |
✓ | ✓ |
|
Programmable Voice APIs |
✓ | ✓ |
|
IVR / Call Flows |
✓ | ✓ |
|
SIP trunking/BYOC |
✓ | ✗ |
|
Local Saudi CLI Presentation |
✓ | ✗ |
Get started with Unifonic today
