Complete case resolution
AI agents interpret the customer's objective and act across multiple systems, from CRM to billing, logistics, and identity platforms, to resolve cases completely.
Resolve customer issues end-to-end with AI agents
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Understand what customers need, beyond what they say
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Act across systems to resolve cases completely
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Close cases faster, with fewer handoffs
Customer care is fragmented. This is how our AI fixes it.
- Understand the goal behind every request
- Build a complete customer profile using interaction history, preferences, and real-time context
- Carry context forward across every interaction for relevant, effective assistance
- Align actions across tools, teams, systems, and channels
- Keep interactions smooth, contextual, and consistent
- Let humans step in for approvals or exceptions
- Resolve issues efficiently while staying in control
Agentic Care, powered by Agentic Studio
Context travels through systems
Full interaction history stays connected across every channel, so customers never have to repeat themselves, starting and finishing conversations on different channels.
Keeps humans in control
Unlike standard alternatives, Unifonic specializes in Sovereign AI for customer support in Saudi Arabia. All sensitive decisions and actions are transferred to humans, with built-in data privacy and compliance.
See how AI Agents automate support
Resolve requests before they become tickets
Handle updates, account changes, and simple inquiries automatically; escalate complex cases with context.
Onboard and verify customers without back-and-forth
Guide users through onboarding, identity, and compliance checks, flagging exceptions intelligently.
Fix issues that live across multiple systems
Let AI agents automatically coordinate case resolution across CRM, billing, and logistics systems, without human intervention.
Turn every conversation into a growth opportunity
Identify customer needs during interactions and suggest relevant services or next steps without breaking the flow of the conversation.
Capabilities behind agentic care
Seamless system connectivity
AI agents operate alongside existing contact centers and across your current channels, systems, and tools. Unify workflows and eliminate friction between platforms.
Grounded, reliable knowledge
Agents retrieve answers from validated knowledge bases, ensuring every response is accurate, consistent, and on-brand.
Short & long-term contextual memory
Full interaction history, case context, and customer preferences stay connected across every touchpoint and every agent. Customers never have to repeat themselves.
Smart reasoning & prioritization
AI agents analyze support history and similar cases to identify root causes, assess urgency, and prioritize requests in line with service commitments.
Intelligent escalation
Our omnichannel platform uses AI to prioritize urgent support requests and route them to the right department automatically. Human agents receive the full case context when stepping in.
Complete visibility & governance
Every action is visible, traceable, and auditable. Human-defined policies keep support staff in complete control of automated account changes and tracking updates.
Integrated with all your channels
Support customers on every platform
Customers reach out through traditional voice, conversational and social messaging apps, as well as web and in-app chat. Agentic Care keeps conversations connected across every interaction.
Agentic Care across Industries
Share real-time updates
AI agents provide instant information on orders, shipping, and delivery.
- Reduce repetitive work
- Human staff handles exceptions while AI manages routine tracking
Simplify returns
AI agents process return authorizations, shipping labels, and exchanges automatically.
- Maintain control
- Exceptions and high-value cases are escalated to humans
Answer questions on-the-spot
AI agents handle product, account, and delivery inquiries across channels.
- Human supervision
- Complex cases are escalated with full context for resolution
Boost revenue during support
AI agents suggest personalized products, promotions, and rewards during interactions.
- Humans set rules
- Policies guide which offers are eligible for automated recommendations
Complete end-to-end problem solving
AI agents coordinate actions across inventory, CRM, billing, and fulfillment systems to resolve cases without human intervention.
- Humans in control
- High-risk or irreversible actions are reviewed before execution
Confirm trips instantly
AI agents automatically coordinate travel cases across booking, CRM, and billing systems without requiring human intervention.
- Staff stay informed
- Humans oversee exceptions and validate special requests for high-value bookings
Validate documents quickly
AI agents guide travelers through ID, visa, and passport verification, flagging exceptions for human review.
- Reduce compliance risk
- Support teams focus on complex verifications while AI handles standard checks
Send more responses with fewer escalations
AI agents handle itinerary questions, schedule changes, and service updates automatically.
- Focus on high-value cases
- Complex requests are escalated with full context for human agents
Offer personalized recommendations
AI agents spot upsell or cross-sell opportunities during support interactions.
- Humans maintain oversight
- Policies and thresholds ensure recommendations align with brand strategy
Resolve disruptions before they escalate
AI agents coordinate across booking, CRM, and service platforms to fix issues completely.
- Humans stay in control
- Escalation ensures complex cases are reviewed before the final solution
Book service appointments instantly
AI agents schedule vehicle test drives, maintenance, service reminders, and follow-ups automatically.
- Keep staff in the loop
- Humans approve special requests or exceptions to standard procedures
Simplify registration & checks
AI agents guide drivers through registration, insurance, and verification workflows.
- Maintain oversight
- High-risk or non-standard cases are flagged for human approval
Resolve questions fast
AI agents respond to warranty, parts, and service inquiries without delays.
- Humans focus on complex requests
- Exceptions and judgment calls are escalated with full context
Increase customer value
AI agents identify opportunities for warranties, services, or accessories during interactions.
- Policy-driven oversight
- Human agents define eligibility and tone for offers
Solve issues across platforms
AI agents coordinate actions across CRM, service, parts, and logistics systems to resolve cases efficiently.
- Teams remain in control
- Critical actions require approval to ensure compliance
Automate regular inquiries
Universities manage large volumes of enrollment questions during admissions. Agentic Care guides prospective students through application steps, documentation requirements, and program information.
- Students receive timely guidance
- AI agents answer inquiries instantly, retrieve information from institutional systems, and guide applicants
Simplify onboarding processes
AI agents assist students with account activation, documentation submission, and course registration. Conversational workflows validate requirements and confirm completion.
- Students onboard faster
- AI agents handle routine steps while escalating exceptions to staff with full context
Respond to frequently asked questions instantly
AI agents access information across systems to support transcripts, schedule changes, financial aid inquiries, and academic services.
- Students get faster responses
- Complex cases are escalated to staff with complete context, reducing repeated inquiries
Keep conversations connected
Ensure messages and requests remain consistent and contextual across platforms, apps, portals, and mobile platforms.
- Students stay informed
- AI agents share announcements, respond to questions, and assist with service requests
Improve retention actively
AI agents detect signals about engagement challenges, academic concerns, or administrative barriers and take proactive actions to improve student retention.
- Gain visibility for your teams
- AI agents help staff intervene intelligently to strengthen student outcomes
A new standard for customer support
Make support a revenue channel
Identify cross-sell and upsell opportunities during service interactions, using customer history and preferences to suggest relevant next steps without disrupting the experience.
Stay ahead of every SLA with faster triage
Our omnichannel platform automatically supports urgent requests first and routes them to the right department. Keep timelines on track without manual intervention.
Raise CSAT without raising headcount
Routine requests are handled autonomously, so support teams focus on judgment calls and high-value relationships instead of repetitive volume.
Create consistent experiences
Whether the customer reaches out via chat, voice, email, or digital or social messaging, AI agents maintain full context and deliver the same standard of resolution every time.
Build trust through accountability
Every AI action is visible, traceable, and auditable. See what the AI did, why it did it, and where humans stepped in, so confidence in the system grows over time.
Keep humans where they matter most
AI handles the work. Humans retain authority at critical moments, approving sensitive actions, handling exceptions, and staying in control of outcomes that require judgment.
More about Agentic Care
See how enterprises transform support
Organizations across industries use Unifonic to automate service operations, resolve customer issues faster, and improve customer satisfaction.
Explore the Agentic Studio portfolio
Agentic Care is built on Agentic Studio, a leading AI-native customer support platform in the Middle East. Discover autonomous solutions with human direction.
Transform reactive support into autonomous resolution
