Automated retention campaigns
- Monitor engagement and trigger personalized messages when activity drops
- Adapt offers based on customer value and risk
Grow lifetime value by 20% with AI-powered expansion
With Unifonic AI agents, businesses can continuously monitor customer signals to identify churn risk and growth opportunities. Personalized win-back messages, upsell offers, and cross-sell recommendations are automatically delivered across channels. Run autonomous, multichannel retention campaigns in the GCC, while you control strategy and outcomes.
World-class speed, quality and reliability
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95%
Global coverage
25B
Messages sent
160M+
Delighted recipients
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5000+
Customers
Experience the edge
Churn risk detection
- Track engagement signals to identify at-risk customers early
- Adjust outreach timing and re-engage automatically to prevent permanent disengagement
Win-back campaigns
- Re-activate dormant customers with timely, personalized messages via WhatsApp or SMS
- Test incentives and timing automatically to maximize reactivation
Cart recovery
- Recover abandoned carts with personalized, omnichannel follow-ups
- Offer context-based incentives and one-tap checkout links
Lifecycle journey adaptation
- Monitor frequency, recency, and engagement depth automatically
- Adjust messaging as relationships evolve without pushing for immediate sales
Post-purchase engagement
- Trigger order confirmations, delivery updates, and product education automatically
- Maintain context across touchpoints to encourage repeat purchases
Nurture content delivery
- Send value-add content, tips, and product guides based on purchase history and lifecycle stage
- Strengthen engagement without overwhelming customers
Feedback & review collection
- Request reviews and feedback at optimal moments via WhatsApp, SMS, or email
- Incentivize participation based on satisfaction signals
Upsell & cross-sell
- Identify expansion opportunities using LTV, behavior, and preference signals
- Suggest complementary products, upgrades, or bundles at the right moments
Loyalty program management
- Enroll customers in loyalty programs and deliver personalized rewards via WhatsApp, SMS, Voice, or email
- Adapt rewards based on customer value and engagement history
Subscription renewals
- Trigger renewal reminders with personalized offers at optimal times
- Detect renewal risk and adjust messaging to reduce subscription cancellations automatically
Anniversary & milestone campaigns
- Celebrate anniversaries and loyalty milestones with personalized offers
- Strengthen emotional connection to drive repeat purchases
Automated Retention Campaigns: Keep customers coming back
Cart Recovery & Win‑Back: Recover lost opportunities
Lifecycle Engagement: Build lasting relationships
Expansion & Loyalty Growth: Grow customer value
The platform behind every retention outcome
Agentic Studio
Agentic Studio coordinates retention, lifecycle, and expansion agents across the customer journey. You define lifecycle goals and guardrails, while agents handle monitoring, engagement, and optimization autonomously.
Multichannel campaign execution
Run coordinated lifecycle campaigns across WhatsApp, SMS, email, and Voice. Agents maintain conversation context as customers move between channels, ensuring consistent and relevant engagement.
Unified customer profiles
Get a 360° view of every customer. Audience tracks lifecycle stage, churn risk, and expansion readiness, enabling agents to personalize retention and growth campaigns.
Adaptive customer journeys
Create event-based journeys with conditional logic that respond to engagement patterns in real time. Flows adjust messaging, timing, and offers as customer behavior evolves, without manual intervention.
AI-optimized content & timing
AI recommends optimal send times and adapts offers based on engagement history and lifecycle stage. Messages feel personal and timely without manual tuning or campaign scheduling.
Lifecycle analytics
Monitor retention rates, lifetime value, and churn risk with live dashboards. Analytics feed directly back to agents for continuous optimization, surfacing expansion opportunities before they're missed.
Customer Perspective
The old way: Generic campaigns & missed opportunities
A customer completes a purchase. Two weeks later, she gets a generic "We miss you!" email offering a discount on products she already bought. The message feels disconnected and irrelevant. She ignores it and starts shopping with a competitor who remembers her preferences.
Why did you lose the customer?
- No tracking of purchase history or preferences
- Generic, scheduled campaigns triggered
- Lost opportunity to deepen the relationship
The new way: Proactive, personalized, & value-driven
Same customer, same purchase. This time, she receives a WhatsApp message three days later with care tips for her new product. A week later, an agent suggests a complementary item based on her original purchase. A month later, she's offered early access to a loyalty reward. Every interaction feels timely, relevant, and valuable.
What changed?
- AI monitors engagement and adapts outreach automatically
- Every message reflects purchase history and preferences
- Relationship grows naturally without pressure or irrelevance
AI agents in action
Using a shared data layer powered by Audience and orchestrated through Agentic Studio, agents monitor customer behavior and autonomously execute retention and expansion outcomes.
You define lifecycle goals. AI agents ensure you achieve them.
Engagement signal detected
Customer completes purchase or shows behavior change
AI Agent monitors
Churn risk assessed, retention triggers evaluated
Adapts according to the lifecycle
Journey adjusted based on engagement patterns
Identifies expansion opportunities
Upsell/cross-sell opportunity surfaced
Optimization loop closes
LTV tracked, campaigns optimized, insights fed back
Agentic Conceirge Benefits with Unifonic
Lifecycle intelligence
Build complete customer profiles based on how they actually behave. This naturally gathers more insights and helps you spot warning signs long before a customer decides to leave.
Adaptive customer journey
Build flexible, multi-step paths that adapt on the fly. Instead of forcing customers through rigid funnels, the system automatically adjusts the journey based on their specific actions.
AI-optimized timing
Reach out when it actually matters. AI tells you exactly what to say and the perfect moment to send it, making sure your messages never feel like spam.
Multichannel execution
Run smooth, ongoing campaigns across text, digital, and social media. The system remembers past conversations, so the experience stays seamless no matter where the customer engages next.
Contextual escalation
Keep your customers' trust when they need real human help. The AI seamlessly hands the chat over to your live support team, taking the full conversation history with it so customers never have to repeat themselves.
Revenue analytics
Measure the true value of your relationships. Live dashboards track long-term revenue, spot churn risks early, and uncover new upsell opportunities, feeding that data back to the AI to improve results constantly.
19+ years of CX expertise.
Everything customers need to stay and grow.
Your customers have already chosen you. Unifonic’s features make sure they stay, grow, and keep coming back without manual intervention or missed opportunities.
Proactive risk detection and prevention
Local hosting and strict regulatory compliance across the Middle East
Event-based lifecycle orchestration
Higher LTV and reduced churn rates
Persistent customer context across the relationship
Cultural and linguistic accuracy in the GCC
Unified retention and expansion strategy
Hyper-localized, Arabic-first AI models
AI-powered expansion opportunity detection
Real-time behavioral segmentation and lifecycle tracking
Turn buyers into loyal, high-value customers with Unifonic
