Elevating support - empowering agents
Supercharge your support by giving your agents the information they need to deliver the best service to your customers.
Use cases
Better resolutions with smart routing
Efficiently handle customer inquiries by directing them to the appropriate agent.
All conversations in one place
Manage customer chats originating from any channel easily with a unified dashboard for faster support.
World-class speed, quality and reliability
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Benefits
Single unified interface
Get a single view where multiple team members can respond to WhatsApp and other channels.
Smart routing
Assign enquiries to experts for faster resolution.
Multiple channels - One location
Unify chats across multiple channels like WhatsApp, Facebook, SMS and others.
Personalization
Personalize messages using customer history, configure quick replies, send images and videos, add notes, and more.
Powerful analytics
Keep an eye on your agents' performance using real-time, live insights.
Chatbot integration
Centralize chatbot conversations in one place, enabling live agents to step in with ease if and when required.
SMS
90% of text messages are read within 3 minutes, keep your customers in the loop with SMS alerts and campaigns.90% of text messages are read within 3 minutes, keep your customers in the loop with SMS alerts and campaigns.
Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.
Webchat
Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.
Messenger
Automate inbound Messenger conversations to drive sales and provide customer support.
Push Notifications
Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.
Voice
Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.
Integrated with all your channels
Support customers on every platform
Multi-Agent WhatsApp Features
- Connect unlimited agents to a single WhatsApp Business API number
- Automatic skills-based routing and assignment
- Agent availability status and workload balancing
- Internal notes and collaboration tools
- Conversation handoff between agents
- Performance analytics per agent
Why Unifonic for Multi-Agent WhatsApp?
- Cloud based contact center accessible from any device.
- Supports unlimited agents on a single WhatsApp number.
- Provides official WhatsApp Business API integration (not third-party)
- Includes built-in CRM and conversation history Offers MENA-specific compliance and Arabic language support.
- Skill based agent routing.
- Quality monitoring.
Get started with Unifonic today
