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    Engage your customers with our AI chatbot

    Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.

    Get in touch
    chatbot_visual-1

    World-class speed, quality and reliability

    95%
    Global coverage
    25B+
    Messages sent
    160M+
    Recipients
    5000+
    Customers

    Use cases

    Automated customer service

    Offer always-on support to your customers that detects sentiment and responds with intent. Learn More

    Instantly answer FAQs

    Automate frequently asked questions with personalized responses, allowing your customer service teams to focus on more complex queries. Learn More

    One chatbot across all your channels

    Create a seamless customer service experience on your website, WhatsApp and social media. Learn More

    Seamless live agent transfer

    Transfer the chat to a live agent for more complex queries. Learn More

    How Unifonic helped SPL

    SPL_visual

    Saudi Arabian postal firm SPL creates a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

    Discover their story
    SPL_visual
    50%

    Reduction in call centre wait times attributable to whatsapp

    90%

    inquiries resolved within WhatsApp

    30%

    increase in response times

    75%

    Reduction in costs attributable to WhatsApp

    Features

    Drag and drop

    Create chatbots quickly and easily, without the need for any coding.

    Personalized conversations

    Show your customers you care by personalizing your service with their name and purchase history.

    Multilingual

    Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.

    Seamless handover

    Route queries to live agents who can provide real-time support via our cloud-based contact center.

    Integrations

    Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.

    NLU and ChatGPT

    Easily train chatbots with custom intents and phrases to enhance customer experience.

    Our channels

    SMS

    90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.

    Explore SMS

    Whatsapp icon WhatsApp

    Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.

    Explore Whatsapp

    Webchat

    Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.

    Explore Webchat

    Messenger-1 Messenger

    Automate inbound Messenger conversations to drive sales and provide customer support.

    Explore Messenger

    Push

    Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.

    Explore Push Notification

    Voice

    Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.

    Explore Voice

    Integrations made seamless

    100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more.
    Explore integrations

    Discover more

    unifonic image80-100-1

    AI Chatbots - Are they the future?

    Read more
    Chatbots The Key to Unlocking Cost Savings in Customer Service

    Are chatbots the key to reducing costs?

    Read more
    Chatbot Features That Help Retain Customers

    How chatbots retain your customers

    Read more

    Get started with Unifonic today

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