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    Page 153004360606 Maximize Community Engagement | Unifonic//https://www.unifonic.com/en/solutions/government
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    Transform community engagement

    Foster trust, boost efficiency and increase impact with every interaction.

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    How we can help you

    40%
    Larger donations
    70%
    Cost savings
    16x
    Engagement

    Usecases

    24/7 multi-language Support

    Help people gain easier access to the critical information they need by deploying a virtual agent to respond to queries 24/7.

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    Verify users

    Enable 2-Factor Authentication to verify identities. 

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    Benefits

    Chatbots

    Deploy a chatbot to automate interactions across channels and platforms - reducing overheads & reducing response time.

    Live chat

    Provide service agents with a unified view of conversations across multiple channels, enabling them to offer quick and contextual service.

    Integrations

    Streamline interactions with native integration across 100 CRM and business apps, a library of APIs, and no-code tools.

    Interactive Voice Response (IVR)

    Setup a service hotline on the fly to manage special events, emergencies and initiatives. Provide guidance over an automated voice message, or deflect to a channel where they can chat with a live or virtual agent.

    Two-Factor Authentication (2FA)

    Enable 2FA to verify identities and applications with a secure platform that is certified and compliant with Meta, CST regulations, ISO Information Security Management, Security scorecard and more.

    Multi-channel

    With no-code tools like Multichannel Campaigns and Flow Studio, you can connect with customers on WhatsApp, Messenger, SMS, email, push and voice, and have conversations on their preferred channel.

    Built for 
    your industry

    Retail

    Use customer data to offer personalized incentives over popular messaging apps like WhatsApp and Messenger.

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    Finance

    Our chatbot offers 24/7 customer service and provides personalized advice over messaging apps with secure verification of your customer data.

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    Transport

    Update customers on orders and deliveries, inform them of new services and features, and request delivery feedback to improve customer service.

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    Healthcare

    Boost patient loyalty with follow-up and check-up reminders, targeted notifications for new procedures, and request feedback on their experience.

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    Get started with Unifonic today

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