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    Better CX throughout the buyer journey

    Automate the entire customer journey, from initial contact to ongoing support, with AI-powered chatbots.

    Get in touch
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    World-class speed, quality and reliability

    95%
    Global coverage
    25B+
    Messages sent
    160M+
    Recipients
    5000+
    Customers

    Use cases

    Automate support

    Make information easily accessible to customers with self-serve chatbots, automating responses to FAQs and reducing wait times. Learn More

    Make tracking shipments a breeze

    Our self-serve chatbot empowers customers to view and modify trip/delivery details at their convenience. Learn More

    Real-time updates

    Keep customers informed with delivery confirmations, e-receipts, waybills, reminders, and real-time status updates. Learn More

    Hassle-free claims and returns

    Streamline logistics and reduce your operational costs by managing submissions, claims, and refunds through our chatbot. Learn More

    How Unifonic helped SPL

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    Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

    Discover their story
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    50%

    Reduction in call center wait times attributable to WhatsApp

    90%

    Inquiries resolved within WhatsApp

    30%

    Increase in response times

    75%

    Reduction in costs attributable to WhatsApp

    Benefits

    Streamline support with live chat

    The transition from our chatbot to a live agent for more complex queries is seamless.

    Multichannel authentication for safer transactions

    Protect user accounts with OTP authentication across multiple channels.

    Prioritize privacy with number masking

    Ensure secure and private communication between driver and customer by keeping phone numbers hidden.

    Message your customers on any channel

    Create automated notification flows to deliver timely updates across multiple channels for a seamless customer experience.

    Over 100 native integrations to your platforms

    Transform touchpoints into a seamless end-to-end journey by integrating our platform with the tools you already use.

    Click to WhatsApp

    Lower your acquisition costs and convert leads faster by directing online, social, or in-store ad clicks to WhatsApp.

    Built for 
    your function

    Marketing

    Lower acquisition costs and nurture leads to sale by clicking from online, social or traditional in-store ads directly to Whatsapp.

    Learn more
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    Operations

    Increase customer confidence with delivery confirmations, including e-receipts, waybills and tickets, reminders, real-time status updates and timely alerts.

    Learn more
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    Support

    Improve your response time by automating responses to FAQ’s such as T’s and C’s, sales office locations and more.

    Learn more
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    Get started with Unifonic today

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