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    Create better shopping experiences

    Make buying easy by connecting touchpoints with personalized digital conversations.

    Get in touch
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    World-class speed, quality and reliability

    20%+
    Revenue Increased
    85%
    reduction in support
    160M+
    Recipients
    5000+
    Customers

    Use cases

    Say goodbye to cart abandonment

    Brands lose millions of dollars due to high cart abandonment rates. Increase order fulfillment by sending timely and personalized messages to your customers on their preferred channels, such as WhatsApp, social media, and SMS. Learn More

    Make shopping better

    Empower customers to shop on their preferred channels, making buying flexible and fun. Provide round-the-clock support with self-service chatbots, delivery status updates, and purchase confirmations. Learn More

    Boost your campaign ROI

    Streamline customer conversion by personalizing interactions and showcasing preferred products at scale across all channels. Learn More

    Click from your social media ads directly to Messenger

    Turn your customers' attention into sales on the channel they prefer. Learn More

    How Unifonic helped Bazil

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    Learn how Bazil was able to increase their ROI whilst improving support efficiency with Unifonic.

    Discover their story
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    8x

    increased ROI

    90%

    of customer inquiries resolved

    20%

    reduction in abandoned carts

    3x

    support efficiency

    Features

    Live chat

    Customers are automatically matched to the right agent, who has access to their purchase records and conversation history, making interactions personal and efficient.

    Self-serve chatbot

    Add AI-powered chatbots for always-on customer support and seamless transfers to live support for complex queries.

    2-factor authentication

    Automate OTP delivery to verify and secure customer identities.

    Built for 
    your function

    Marketing

    Lower acquisition costs and nurture leads to sales by clicking to Whatsapp from online, social or traditional in-store ads. Reactivate dormant shoppers by providing loyalty point reminders, or recommendations based on previous purchases.

    Learn more
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    IT & Operations

    Increase customer confidence by keeping online buyers up-to-date with purchase and delivery confirmations and alerts, including e-receipts.

    Learn more
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    Customer Service

    Improve your response time by answering general inquiries on demand, such as returns and refund policies, store locations, and more. Confirm returns and issue credit notes over WhatsApp.

    Hand over to a human agent for complex queries and increase CSAT scores by issuing surveys over customers' preferred channels.

    Learn more
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    Get started with Unifonic today

    Get in touch