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    Elevate your customer support

    Use AI supported customer service to deliver world-class experiences through your customers' preferred channels.

    Get in touch
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    How we help, in numbers

    95%
    Global coverage
    25B+
    Messages sent
    160M+
    Recipients
    5000+
    Customers

    Use case

    24/7 AI-powered support

    Free up your customer service team with our AI chatbot that uses natural language understanding to handle routine queries. Learn More

    Interactive Voice Response (IVR) calls

    Use IVR to reduce call waiting times and handle common queries more efficiently to improve customer satisfaction. Learn More

    Multi-channel management

    Connect with your customers on their preferred channels. Learn More

    Alert customers with notifications

    Keep your customers up to date with relevant and timely notifications. Learn More

    How Unifonic helped SPL

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    Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

    Discover their story
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    50%

    Reduction in call center wait times attributable to WhatsApp

    90%

    Inquiries resolved within WhatsApp

    30%

    Increase in response times

    75%

    Reduction in costs attributable to WhatsApp

    Benefits

    AI chatbots

    Our AI-powered chatbot, enabled with advanced generative AI models such as ChatGPT, can improve customer satisfaction by providing faster resolution times.

    Advanced analytics

    Our advanced analytics platform provides clear and easily interpretable data on the metrics that matter to you, empowering you to make informed decisions and drive meaningful improvements.

    Authentication and verification

    Ensure fast and secure customer identification for personalized service.

    Build for your industry

    Retail

    Our platform integrates with ecommerce platforms and offers low-code automation and messaging tools to easily build secure customer journeys. Verify shoppers, automate confirmations, and offer live order tracking.

    Learn more
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    Finance

    We facilitate the processing of product and service applications through messaging apps like WhatsApp, verify customers through voice calls to ensure regulatory compliance, reduce call center waiting times through chatbots and Interactive Voice Response (IVR) systems, share documents securely through messaging apps, and provide safe and reliable authentication and verification services.

    Learn more
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    Transport

    Track internal logistics and customer orders with WhatsApp or SMS notifications while keeping personal numbers confidential for easy delivery driver communication.

    Learn more
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    Healthcare

    You can schedule appointments through SMS and WhatsApp, increase attendance rate by sending appointment reminders, utilize AI-powered chatbots to assess symptoms, recommend practitioners, and book appointments, deliver prescriptions through popular messaging apps such as WhatsApp and SMS, and ensure secure delivery of test results and follow-up appointments through WhatsApp or SMS.

    Learn more
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    Get started with Unifonic today

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