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Elevate your customer support

Deliver world-class customer service on your customers' preferred channels.

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How we help, in numbers

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers

Use case

24/7 AI-powered support

Free up your customer service team with our AI chatbot that uses natural language understanding to handle routine queries. Learn More

Interactive Voice Response (IVR) calls

Use IVR to reduce call waiting times and handle common queries more efficiently to improve customer satisfaction. Learn More

Multi-channel management

Connect with your customers on their preferred channels. Learn More

Alert customers with notifications

Keep your customers up to date with relevant and timely notifications. Learn More

How Unifonic helped SPL

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Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

Discover their story
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50%

Reduction in call center wait times attributable to WhatsApp

90%

Inquiries resolved within WhatsApp

30%

Increase in response times

75%

Reduction in costs attributable to WhatsApp

Benefits

AI chatbots

Our AI-powered chatbot, enabled with advanced generative AI models such as ChatGPT, can improve customer satisfaction by providing faster resolution times.

Advanced analytics

Our advanced analytics platform provides clear and easily interpretable data on the metrics that matter to you, empowering you to make informed decisions and drive meaningful improvements.

Authentication and verification

Ensure fast and secure customer identification for personalized service.

Build for your industry

Retail

Our platform integrates with ecommerce platforms and offers low-code automation and messaging tools to easily build secure customer journeys. Verify shoppers, automate confirmations, and offer live order tracking.

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Finance

We facilitate the processing of product and service applications through messaging apps like WhatsApp, verify customers through voice calls to ensure regulatory compliance, reduce call center waiting times through chatbots and Interactive Voice Response (IVR) systems, share documents securely through messaging apps, and provide safe and reliable authentication and verification services.

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Transport

Track internal logistics and customer orders with WhatsApp or SMS notifications while keeping personal numbers confidential for easy delivery driver communication.

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Healthcare

You can schedule appointments through SMS and WhatsApp, increase attendance rate by sending appointment reminders, utilize AI-powered chatbots to assess symptoms, recommend practitioners, and book appointments, deliver prescriptions through popular messaging apps such as WhatsApp and SMS, and ensure secure delivery of test results and follow-up appointments through WhatsApp or SMS.

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Get started with Unifonic today

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