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Better CX throughout the buyer journey

Automate the entire customer journey, from initial contact to ongoing support, with AI-powered chatbots.

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World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers

Use cases

Automate support

Make information easily accessible to customers with self-serve chatbots, automating responses to FAQs and reducing wait times. Learn More

Make tracking shipments a breeze

Our self-serve chatbot empowers customers to view and modify trip/delivery details at their convenience. Learn More

Real-time updates

Keep customers informed with delivery confirmations, e-receipts, waybills, reminders, and real-time status updates. Learn More

Hassle-free claims and returns

Streamline logistics and reduce your operational costs by managing submissions, claims, and refunds through our chatbot. Learn More

How Unifonic helped SPL

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Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

Discover their story
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50%

Reduction in call center wait times attributable to WhatsApp

90%

Inquiries resolved within WhatsApp

30%

Increase in response times

75%

Reduction in costs attributable to WhatsApp

Built for 
your function

Marketing

Lower acquisition costs and nurture leads to sale by clicking from online, social or traditional in-store ads directly to Whatsapp.

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Operations

Increase customer confidence with delivery confirmations, including e-receipts, waybills and tickets, reminders, real-time status updates and timely alerts.

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Support

Improve your response time by automating responses to FAQ’s such as T’s and C’s, sales office locations and more.

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Get started with Unifonic today

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