Turn Instagram Followers into Customers
Manage conversations, drive conversions & generate sales from your base of Instagram followers
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Transform every AI powered interaction into meaningful impact
Reduce Average Handling Time
Reduce Chat Abandonment
Increase Marketing Productivity
Improve Click-Though Rates
Manage inbound queries at scale
Leverage AI powered chatbots to manage interactions with the ability to handover to live agents
Drive sales through conversations
Deliver exciting in-thread experiences that helps customers identify desired product and place order
Drive retention & re-engagement
Retarget customers with new promotions or feedback requests on instagram or other opted in channels
Features
Automate engagement at scale
AI powered chatbots manage inbound queries, collect customer information & nurture leads all the way to sale through intuitive human-like interactions, with easy handover to human agents.
Get first-party data & opt-ins
Capture first-party & zero-party data from customer interactions over the chatbot, and get their opt-in to retarget over WhatsApp or other channels.
Unify customer care across channels
Our solutions let you replicate engagement flows across Instagram, WhatsApp, webchat, and Facebook Messenger for a consistent experience and greater efficiency.
Provide engaging interactions
Deliver richer, more dynamic communication by leveraging the ability to seamlessly receive audio, image, and video messages from Instagram.
Unlock powerful features with Low TCO
Our ready-to-use API’s, features and continuous updates help you launch quickly. We handle integration, automation, infrastructure and development, giving you ongoing access to advanced tools that improve your customer experience.
How Instagram Messaging Helps
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Benefits
Seamless setup & automation
Efficiently set up or connect your Instagram channel within the Unifonic platform to manage inbound messages and facilitate chatbot-driven conversations with seamless handover to live agents as needed.
Quick replies
Improve response time, by giving your customers quick reply options from which they can choose to get a precise response.
Media Messages
Offer customers the option to send a variety of content types, including audio, images, video, and emojis, to communicate with your business.
AI-enabled Chatbot
Provide 24/7 interactive self-service with personalized content, targeted to clients preferences and requirements.
Live Support
Provide customers with the ability to transition smoothly from chatbot interactions to live human assistance. Our contact center consolidates all chats across channels, within a unified agent console.
360 Degree Customer Profiles
Incorporate first-party data gathered from Instagram conversations into 360-degree customer profiles to provide a unified customer view of customer attributes, behaviors, and preferences within Unifonic’s CDP, Audience.
Insights and Tracking
Monitor Instagram message send and view times to gauge customer response. Improve chatbot and agent interactions with visibility into chat performance.
Get started with Unifonic today
