Transform the Healthcare experience
Deliver secure, patient‑centered care with verified communication and secure message approvals from appointment to post‑op follow‑up.
World-class speed, quality and reliability
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Features
Self-serve chatbot
Automating customer support on their preferred channel and language improves the overall experience and reduces the load on agents by up to 20 times.
Live chat
Personalized healthcare support is essential and the bot to live agent handover is seamless. Agents can provide customized support to each patient with a central view of conversations across channels.
Omnichannel messaging
Connect with, and share important medical information or updates with your patients. With easy to use tools, such as Multichannel Campaigns and Flow Studio, and access to multiple channels such as WhatsApp, Messenger, SMS, email, push and voice messaging, you can connect with your patients on their preferred channel.
Built for your business and function
Marketing
Advertise self-serve channels, for medical FAQ’s over social and digital channels, with click to WhatsApp for immediate engagement.
IT & Operations
Lower no-shows, increase transparency and flexibility with automated booking confirmations & reminders with the ability to reschedule, modify or cancel appointments.
Customer Service
Increase patient retention & loyalty with follow-up appointment and prescription refill alerts, post-treatment surveys and follow-ups.
Unifonic enables an end‑to‑end automated patient journey on WhatsApp
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Book appointments in real time
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Triage symptoms before consultations
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Notify patients with reminders and alerts
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Deliver lab results securely
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Follow up after treatment
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Escalate to live agents when required
How Unifonic helped Shifa International Hospital
Get started with Unifonic today
