Create better shopping experiences
Make buying easy by connecting touchpoints with personalized digital conversations.
How Unifonic helped Bazil
Features
Live chat
Customers are automatically matched to the right agent, who has access to their purchase records and conversation history, making interactions personal and efficient.
Self-serve chatbot
Add AI-powered chatbots for always-on customer support and seamless transfers to live support for complex queries.
2-factor authentication
Automate OTP delivery to verify and secure customer identities.
Built for your function
Marketing
Lower acquisition costs and nurture leads to sales by clicking to Whatsapp from online, social or traditional in-store ads. Reactivate dormant shoppers by providing loyalty point reminders, or recommendations based on previous purchases.
IT & Operations
Increase customer confidence by keeping online buyers up-to-date with purchase and delivery confirmations and alerts, including e-receipts.
Customer Service
Improve your response time by answering general inquiries on demand, such as returns and refund policies, store locations, and more. Confirm returns and issue credit notes over WhatsApp.
Hand over to a human agent for complex queries and increase CSAT scores by issuing surveys over customers' preferred channels.
Unifonic enables an end‑to‑end automated commerce journey on WhatsApp
-
Discover products via guided WhatsApp menus
-
Recommend items using webhook‑triggered personalization
-
Check inventory and nearby stores instantly
-
Recover carts with abandoned cart recovery prompts
-
Notify customers about returns/refund status Upsell with targeted WhatsApp promotions
-
Escalate to agents when needed
Get started with Unifonic today