Voice API | Voicemail, IVR and Automated Calls | Unifonic

Use Cases

Save costs with interactive Voice Routing (IVR) call routing

Automate inbound customer queries with IVR call routing to reduce costs and call volume for agents

Protect your customers with masked caller IDs

Keep personal phone numbers private to enhance trust and confidence in your brand

Get your customer’s attention with
automated voice calls

Deliver personalized messages directly to your customers with instant deliverability and reach

Prompt immediate action

Make taking action easy for your audience with pre-recorded messages prompting calls to action.

Features

Create easy-to-manage call-routing workflows to ensure customers are directed to the correct team.

Automate scripted calls with real-time voice messages from simple text, eliminating the need for professional recording services.

Keep numbers private with number masking for business virtual numbers

Send notifications to your customers such as password resets, bill reminders, and balance alerts.

Record voice calls for quality assurance to ensure prompt and professional handling.

Monitor contact center performance for valuable insights through analytics in real-time.

Automate outbound calling on Unifonic’s enterprise telephony, which enables high‑volume call delivery, voicemail handling, and campaign or contact‑center call flows, with real‑time call status shared via webhooks for downstream systems.

Trusted by thousands for global speed and reliability.

95%

Global coverage

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25B

Messages sent

160M+

Delighted recipients

5000+

Customers

Integrated with all your channels

Support customers on every platform

Customers reach out through traditional voice, conversational and social messaging apps, as well as web and in-app chat. Agentic Care keeps conversations connected across every interaction.

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Outbound Voice Campaign Services for Growing Businesses

Unifonic provides comprehensive services that let businesses send large-scale outbound voice campaigns efficiently and cost-effectively. Our cloud-based platform handles everything from campaign design to execution, enabling organizations of any size to reach thousands of customers with personalized voice messages.

Campaign Types We Support:

Large-scale promotional voice broadcasts
Outbound appointment reminders and confirmations
Product launch announcements and updates
Automated customer survey campaigns
Business continuity and emergency notifications

Voice - Outbound Voice Campaign

Key Voice Platform Benefits

Experience crystal-clear voice quality with ultra-low latency connections and 99.9% uptime for reliable business communications

Design interactive voice response (IVR) menus and automate complex call flows with an intuitive drag-and-drop interface

Record and transcribe calls automatically for quality assurance, compliance, and training purposes with secure cloud storage

Convert written messages into natural‑sounding voice calls, making it easy to reach customers at scale without pre‑recorded audio.

Deliver voice campaigns to 190+ countries with local caller ID support and infrastructure for optimal quality

Built for your business and function

Banking & Financial Services

Collections & Payment Reminders
Fraud Alerts & Transaction Verification
Account Servicing (Balance, Billing & Support)

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Banks, lenders, and BNPL providers use Unifonic’s automated IVR for payment reminders, 24/7 pay‑by‑phone flows, and compliant escalations, replacing manual outreach with scalable automation. The benefits include faster repayment cycles and improved recovery rates—industry results show automated voice reminders can reduce late payments by up to 50%. Tabby, a leading BNPL provider, used Unifonic’s multichannel and IVR voice confirmation flows to increase customer responsiveness, recover after‑hours payments, and verify purchases in line with central‑bank compliance requirements.

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Unifonic Voice delivers real‑time alerts for suspicious activity, enabling customers to confirm or deny transactions instantly, with optional WebAuthn step‑up for secure authentication. This results in stronger fraud protection and higher verification completion, similar to how Tabby successfully deployed automated voice confirmation to validate BNPL transactions and reduce compliance friction.

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Automated IVR resolves routine servicing—balances, statements, limits, billing inquiries—while routing complex needs to specialized teams without unnecessary transfers. This will result in reduced handling time and improved FCR, supported by evidence that AI‑enhanced IVR resolves 60–80% of common inquiries and reduces misroutes by 30%

Retail

Click & Collect / Pickup Reminders
Order Status & Delivery Updates
COD & High‑Value Order Confirmation
Store Locator & Inventory Checks

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Unifonic’s outbound IVR automates pickup reminders and rescheduling prompts, improving FCR and reducing missed collections by giving customers clear next steps. This results in fewer inbound pickup‑status calls and fewer uncollected orders, consistent with improvements seen when retailers implemented proactive delivery notifications.

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API‑triggered voice alerts keep customers informed about shipping, delays, and delivery confirmations, reducing escalations and improving FCR. This will result in a measurable drop in “Where is my order?” inquiries, as demonstrated when real‑time status notifications were introduced.

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Unifonic’s IVR verifies COD and high‑value orders using DTMF confirm/deny flows with optional WebAuthn authentication links. The benefits include lower fraud exposure and fewer incomplete transactions, similar to billing environments where automated voice reminders reduce late or missed payments by up to 50%.

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A natural‑language IVR provides store hours, directions, and availability checks instantly. This results in faster resolutions and higher FCR, reflecting improvements seen when optimized IVR scripting reduces misroutes and repeat calls

Logistics & Supply Chain

Delivery Notifications & Failed‑Attempt Calls
Driver–Customer Number Masked Calling
Pickup Confirmation & Hub Scheduling
Exception & Delay Management

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Unifonic Voice automates delivery alerts, delay notices, and failed‑attempt callbacks with rescheduling via IVR. This results in fewer exceptions and reduced redelivery costs, as proactive logistics communication improves delivery outcomes.

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Built‑in number masking keeps driver–customer calls private and compliant without exposing personal phone numbers.The benefits includestronger trust and reduced off‑platform leakage, a model widely proven in ride‑hailing and last‑mile delivery ecosystems.

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IVR collects pickup confirmations, gate details, and dock‑slot assignments automatically. This results in better route coordination and reduced dispatcher workload, similar to predictive logistics setups that enhance delivery performance.

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Automated voice alerts notify customers of delays or reroutes and escalate urgent cases to dispatch teams. The benefits include up to 30% reductions in delays and lower emergency rerouting costs according to AI‑driven logistics implementations

Healthcare

Appointment Reminders & No‑Show Reduction
Medication Adherence & Refill Reminders
Telemedicine Readiness & Pre‑Visit Triage
Billing & Payment Support

Voice Page_Industries_Healthcare

Unifonic automates patient reminders with multilingual, schedulable calls and voicemail fallback. This results in significantly lower no‑show rates—systematic reviews show ~34% reductions, with targeted outreach programs achieving 15–32% improvements.

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Automated voice reminders reinforce care‑plan adherence and refill behavior. The benefits include higher medication compliance, supported by multiple trials where reminder interventions consistently outperformed no‑reminder controls.

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Unifonic Voice provides telemedicine instructions, access links, and pre‑visit triage questions to prepare patients ahead of virtual consultations. This results in improved appointment readiness and fewer incomplete telemedicine sessions, in line with reminder‑driven improvements in attendance.

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Automated IVR handles billing reminders, pay‑by‑phone options, and financial‑assistance routing. The benefits include higher payment recovery—healthcare billing programs using automated reminders reported 4× increases in collections.

Unifonic Vs. Competitors

	With Unifonic	Competitors
Data Residency (KSA)
CST Regulatory Alignment
Saudi Numbering
Disaster Recovery (In‑KSA)
Call Recording Residency (KSA)
Inbound Voice Calls
Outbound Voice Calls
Programmable Voice APIs
IVR / Call Flows
SIP trunking/BYOC
Local Saudi CLI Presentation

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