Amazon Web Services
AWS provides businesses and institutions across the MENA region
and globally with the secure, flexible and highly available cloud infrastructure
to enable digital communications on scale.
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.
From SMS one-time passwords or WhatsApp vaccination requests to voice surveys and many more, Unifonic empowers organizations to transform customer experience with seamless conversations that improve customer satisfaction while allowing them to focus on core business activities without maintaining costly communication infrastructures.
With the rise of communication channels availability as well as diverse user preferences and adoption, organizations are facing growing challenges to ensure that critical communications can reach users, teams, and partners. Unifonic helps organizations resolve communication problems and navigate compliance requirements to ensure that messages are always delivered on time.
Unifonic’s Customer engagement platform relies on a host of AWS’s fault-tolerant, massively scalable cutting-edge cloud solutions and services to develop and deploy its robust communications solutions internationally while maintaining 99.99% availability and gives the ability to rapidly scale to Unifonic’s growing needs.
Unifonic Cloud platform (UC) is a complete cloud solution that requires little to no deployment time over AWS which enables secure remote access which is compliant with world-class security standards to deliver on-demand, instantaneous messaging capabilities and utilizes the best in class services provided by AWS such as Serverless AWS Lambda, Route53, CloudWatch, DynamoDB and more to provide availability, fault-tolerance, and massively scalable communications capabilities.