Power complete customer support with one AI-native contact center
Manage every customer conversation in the GCC from one connected workspace. Agentic AI handles routine interactions while agents receive the context and guidance needed to resolve faster.
Trusted for stronger support outcomes
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All your channels, agents, and workflows in one place
Most contact centers use separate tools for automated digital interactions and live agent support. Unifonic's Contact Center, built on an AI-native CX platform, unifies messaging, voice calls, agentic automation, agent assistance, and analytics into a single solution.
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How businesses use Contact Center
View every channel in a single agent view
Monitor customer conversations across WhatsApp, voice, webchat, Instagram, and Messenger in one unified workspace. See the full interaction history on all channels, without losing context.
Automate support without losing quality
Agentic AI handles repetitive queries like FAQs, status checks, and standard requests autonomously. When a conversation needs a human, all context carries over automatically.
Match every conversation to the right person, instantly
Conversations are automatically routed based on customer intent, team structure, and agent availability. Workflows handle escalations and follow-ups, so cases move forward without manual effort.
Guide agents through every interaction in real time
AI Co-Pilot and Agent Assist offer suggested responses, conversation summaries, and contextual guidance as agents work. Reduced lookup time helps agents respond faster with more consistent, brand-aligned answers.
Stay proactive with automated outbound messaging
Send reminders, notifications, and follow-up messages via voice and messaging channels. Trigger follow-ups automatically based on customer behavior or workflow milestones.
Measure and improve every interaction
Track CSAT, agent performance, and conversation trends for 100% of live and historical interactions. Use dashboards and analytics to identify gaps and improve service quality over time.
How Unifonic helped JawaHR
One inbox for every channel
WhatsApp
Meet customers where they already are with AI-powered chat and calling that resolves queries without waiting for an agent.
Voice
Integrate carrier-grade inbound and outbound calling, with relevant routing logic, agent tooling, and conversation history.
Web & In-App Chat
Turn website and in-app visits into resolved conversations with full context carried from the first message to closure.
Instagram
Respond to DMs and comments as they come in, routed and tracked like any other support interaction.
Messenger
Bring Facebook conversations into your support workflow with the same routing, history, and agent experience.
Apple Messages for Business
Give iPhone users a direct, native line to your team without redirects and third-party apps.
Every capability your contact center needs
Omnichannel agent workspace
Unified inbox for WhatsApp, voice, webchat, Instagram, and Messenger Full interaction history available from the beginning One view to assign, transfer, and escalate from Real-time customer sentiment and context built in
Smart routing & conversation orchestration
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Automated & AI-supported conversations
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Agent Co-Pilot
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Call handling & voice integration
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Call analytics & conversation insights
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Why teams switch to Contact Center
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A unified solution: Contact Center offers voice, messaging, analytics, and automation on one subscription, with one SLA.
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AI-native workflows from day one: Run conversations, routing, and agent workflows on agentic AI.
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Launch and expand easily: Go live in weeks. Grow channels, teams, and workflows without rebuilding your support operation from scratch.
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Infrastructure built for performance: Rely on carrier-grade voice infrastructure with local numbers and regional compliance already built in.
Manage all interactions in one place with Contact Center
