Build customer trust
Utilize banking SMS alerts to provide secure authentication, detect fraud, and enable automatic payments, boosting customer confidence.
World-class speed, quality and reliability
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Use Cases
Use OTP authentication to protect your customers
Reduce the risk of fraud with one-time passwords, identity verifications, login confirmations, and much more.
Send payment reminders
Assist customers in maintaining their accounts by sending payment reminders through multiple channels, along with secure links for direct payment.
Offer 24/7 multi-language support
Provide instant responses to FAQs, Ts and Cs, FOREX rates, IBAN letter requests, and requests for account balance with links to apps and platforms for secure document sharing. Enable after-hours requests such as loan payments using a self-serve chatbot. Hand over to a human agent for complex queries using live chat and manage CSAT scores by issuing surveys after each interaction.
Features
Chatbot
Automate interactions with customers, provide self-help channels 24/7, and reduce overheads. Utilizing Natural Language Understanding (NLU) can create a more natural conversational experience.
Live chat
Maintain personalized conversations by transferring from chatbot to human agent with our console that centralizes multi-channel conversations.
Two-factor authentication
Manage two-factor authentication by automating OTP delivery across multiple channels.
Voice verification
Notify credit facility customers to verify their identity via voice message.
Local hosting
All of our solutions are hosted locally, ensuring the protection and compliance of your data with local regulations.
Native integrations
We offer over 100 native integrations to CRM and business apps, APIs, and no-code tools for easy customer journey creation.
Built for your business and function
Marketing
Inform customers about reduced interest rates and create personalized offers to boost new loan applications, as well as incentivize loyal customers with bonus points towards purchases.
IT & Operations
Simplify customer interactions with 2FA and voice authentication for verification and consent. Use account alerts and transaction verification to manage finances and prevent fraudulent transactions.
Customer Service
Empower customers to report fraudulent transactions, change and update details or speak to an agent
Get started with Unifonic today
