Automate and scale your customer support

Increase your customer service efficiency on channels your customers prefer with little to no code.

Authenticate

Enable seamless customer journeys

Authenticate and notify with sequential or trigger-based workflows and automate tasks from auto-replies to sophisticated customer journeys with our customer support software.

CustomerSupport

Delight customers every step of the way

Help your customers on any of their preferred channels with chatbots or customer service agents via text or voice message. Our solution is also equipped with multiple language support.

Automate

Automate common customer needs

Answer common questions, schedule appointments, or even automatically provide links and resources to your customer, and more, from one platform seamlessly with our support software.

Data

Track and manage interactions easily

Measure the performance of your team - from agent activity to wait times, our solution enables your call center and customer service team to better delight your customers.

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Use Cases

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Always-on support

Build a chatbot with our customer support solution to ensure that your customer's needs are being met every step of the way.

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Notifications and alerts

Ensure your customer gets time-sensitive and important information such as security and transaction alerts.

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Interactive Voice Response calls

Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction.

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Foster proactive engagement

Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.

Get started with Unifonic today