WhatsApp Chatbot for Customer Service | AI Chatbot

World-class speed, quality and reliability

95%

Global coverage

25B+

Messages sent

160M+

Recipients

5000+

Customers

Use cases

Automated customer service

Offer always-on support to your customers that detects sentiment and responds with intent. Learn More

Instantly Answer FAQs with AI-Powered Personalized Responses

Automate frequently asked questions with personalized responses, allowing your customer service teams to focus on more complex queries. Learn More

One chatbot across all your channels

Create a seamless customer service experience on your website, WhatsApp and social media. Learn More

Seamless live agent transfer

Transfer the chat to a live agent for more complex queries. Learn More

Features

No-code Chatbot Builder

Create chatbots quickly and easily, without the need for coding, using our Drag-and drop interface.

Personalized conversations

Show your customers you care by personalizing your service with their name and purchase history.

Multilingual

Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.

Seamless handover

Route queries to live agents who can provide real-time support via our cloud-based contact center.

Integrations

Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.

NLU and ChatGPT

Use NLU and ChatGPT integration to power intelligent, human‑like conversations. Train chatbots with custom intents and phrases to understand user intent, respond accurately, and deliver a better customer experience across channels.

Our channels

SMS

90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.

Explore SMS

Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.

Explore Whatsapp

Webchat

Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.

Explore Webchat

Messenger

Automate inbound Messenger conversations to drive sales and provide customer support.

Explore Messenger

Push

Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.

Explore Push Notification

Voice

Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.

Explore Voice

Integrations made seamless

100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more.

Proven Customer Service Results

90%

Reduction in call centre wait times

75%

Faster customer response times

50%

Lower operational costs

+5,000

Enterprise customers worldwide

Why Choose Unifonic Over Other WhatsApp Chatbot Providers

	Generic Providers	Unifonic
WhatsApp Business API	Basic integration	Official Meta Partner
Arabic NLU	Limited (60-70%)	95%+ dialect recognition
Regional Compliance	Global only	MENA-specific data hosting
Omnichannel	WhatsApp only	WhatsApp + SMS + Voice + Web
Enterprise Scale	SMB focus	25B+ messages, 5,000+ companies

Why Companies Choose Unifonic for WhatsApp Chatbots

Unifonic provides enterprise-grade WhatsApp chatbot solutions for customer service

24/7 Automated Support

Instant responses to customer inquiries around the clock

FAQ Automation

Personalized answers to frequently asked questions

Live Agent Handoff

Seamless transfer to human agents for complex queries

Multi-Channel Deployment

One chatbot across WhatsApp, Messenger, and web

Arabic & English NLU

Natural language understanding for regional markets

CRM Integration

Native connections to Salesforce, HubSpot, and 100+ systems

Engage your customers with our AI chatbot