Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Senior Product Operations Specialist
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As a Senior Product Operations Specialist, you will be responsible for enabling product teams to operate effectively and deliver measurable business impact.
You will work at the intersection of Product, Engineering, Commercial, and Customer teams to ensure that product strategy, processes, and execution are aligned, scalable, and well-supported.
In this role, you will leverage your strong experience in solutioning and product enablement to support internal teams while continuously improving the way Product Operations functions across the organization. You will play a key role in evolving and scaling product operations processes, tools, and ways of working to drive efficiency and consistency.
Acting as a bridge between product strategy and execution, you will empower teams with the right insights, processes, and solutions, while also serving as an advocate for our products, operational frameworks, and best practices across the organization.
Help us shape the future of communication by:
Improving product ceremonies, planning processes, and operational frameworks Continuously that support product teams.
Helping structure and prepare inputs for product planning sessions and roadmap reviews.
Identifying operational gaps and propose improvements to strengthen product team focus and effectiveness.
Standardizing product reporting, metrics, and operational insights to support decision-making.
Promoting adoption of AI tools and automation to improve product operations workflows, reporting, and knowledge sharing.
Designing and leading Product Enablement programs for internal teams (Sales, Customer Success, Customer Support, Presales).
Supporting product launches, demos, and rollouts, ensuring internal stakeholders understand product capabilities and value.
Translating complex product capabilities into clear messaging, demos, and use cases.
Helping drive product awareness and adoption across the organization.
Working closely with Product, Design, Engineering, Commercial, and Marketing teams to understand customer needs and market trends.
Identifying customer use cases and solution patterns that can inform product evolution and commercial opportunities.
Synthesizing data from various sources (customer feedback, analytics, sales insights, market research) into actionable recommendations.
Supporting Product leaders in communicating product strategy and impact through clear insights and communication.
Helping identify new product growth opportunities and remove operational or adoption barriers.
Collaborating with Marketing and Commercial teams to highlight product success stories and drive product awareness.
Acting as a go-to person for product knowledge and market insights within the organization.
Job requirements
What you'll bring:
3+ years of experience in roles such as Product Operations, Product Management, Product Marketing, Presales,or Solution Consulting.
Strong experience in solution design, product demonstrations, or supporting product adoption.
Experience working cross-functionally with Product, Engineering, and Commercial teams.
Ability to translate data and insights into clear, actionable recommendations.
Strong communication and stakeholder management skills.
Bachelor's degree or equivalent experience.
Experience in CPaaS or SaaS environments is a strong advantage.
Product Operations & Process Design.
Solutioning & Product Demonstrations.
Product Enablement & Adoption.
Data Analysis & Insight Generation.
Communication & Storytelling.
Operational Excellence.
Customer Experience mindset.
Proactive and ownership-driven approach.
As a Unifone you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents.
My information
Fill out the information below
Write it here instead
Questions
Please fill in additional questions
All fields marked with * are required.
Join Unifonic today
