Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Senior Partnerships Manager
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
As part of the Enterprise Sales Organization, the Alliances and Partnerships team main aim is to drive profitable revenue growth, through nurturing existing and developing new long-term strategic Partnerships. These Partnerships allow us to expand our market reach, complement our solutions portfolio, as well as our service capabilities across various Industries.
We are seeking a seasoned Senior Partner Manager to join our team in Riyadh KSA. This individual will play a critical role in managing and expanding our strategic partnerships, focusing on nurturing and growing opportunities mainly (but not exclusively) in the KSA Contact Centre Segment. The ideal candidate will bring a wealth of experience in Enterprise and Partner Sales Management, a deep understanding of primarily the telecommunications, Contact Centre and latest conversational AI technologies. The candidate will have a proven track record of driving business growth through
partnerships in the regional market.
Help us shape the future of communication by:
- Executing the partnership strategy to develop and drive business growth, meeting sales targets and KPIs.
- Identifying and onboarding new partners, managing and nurturing existing ones in the Contact Centre Segment.
- Initiating and conducting adequate Partner Sales activities along the Sales Cycle.
- Managing overall pipeline, funnel, forecast and achievement in own territory.
- Driving and collaborating with various internal support teams through the sales cycle towards closure.
- Collaborating with Direct Sales Account Managers (when applicable) to align and strategize on the best approach to meet End Customer Accounts’ requirements, optimal Company revenue, and ensure both Partners and Customers long-term relationships.
- Updating and maintaining CRM accounts and opportunities’ details, plans, activities, and status metrics at all times.
- Staying abreast of industry trends, competitive landscape, and emerging opportunities to inform partnership strategies.
Job requirements
What you will bring:
- Hands-on 5-7 years of experience in enterprise partner sales and business development.
- Strong acumen of Telecommunication, Customer Engagement, Contact Centre Automation and Conversational AI technologies.
- strong network and relationships within the KSA and Middle East market related ecosystem is a plus.
- Bachelor’s degree in business administration, IT, or a related field.
- Enterprise Sales and Tendering Business expertise is a must.
- Ability to independently take initiatives to define and execute Partners business development plans.
- Exceptional relationship, negotiation, communication (verbal and written), and interpersonal skills, with ability to engage at the senior management level.
- Team player with the ability to collaborate cross-functionally with internal teams.
- Ability to work effectively in a fast-paced, dynamic environment and manage priorities.
- Fluency in English and Arabic are required.
- Ability to travel (moderate frequency).
As a Unifone, you will receive a range of benefits:
Competitive salary and bonus.
GOSI deduction coverage.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave for new parents.
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