Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
People Operations Manager
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The People Department at Unifonic is dedicated to attracting, developing, and retaining the best talent in the industry. We are committed to creating a positive and inclusive work environment for all our colleagues. Our goal is to ensure that every Unifone feels valued, supported, and empowered to reach its full potential. We’re responsible for all aspects of people, including recruiting, onboarding, training, and development. We also play a crucial role in fostering a culture of collaboration and continuous improvement at Unifonic.
As a People Manager, you will own all people-related operational and organizational aspects of the business, ensuring consistent, scalable, and high-quality people practices across the company. You will work closely with leadership and cross-functional teams to build strong people foundations that support growth, performance, and a positive employee experience.
Help us shape the future of communication by:
• Leading daily people operations across Saudi Arabia, the Middle East, and remote teams
• Owning the full employee lifecycle including onboarding, offboarding, contracts, and employee transitions
• Managing HR systems (HRIS), ensuring data accuracy, security, and effective system implementation
• Executing payroll, bonuses, and compensation processes accurately and on time
• Drafting, reviewing, and maintaining HR policies aligned with labor laws and business needs
• Ensuring compliance with labor laws across all operating regions, especially Saudi Arabia
• Driving continuous improvement of HR processes and operational efficiency
• Owning and executing performance management cycles, including goal setting, reviews, and feedback processes
• Supporting managers with performance conversations, development plans, and performance improvement actions
• Partnering with leadership to ensure performance expectations are clear, fair, and aligned with business priorities
• Supporting employee relations matters with a balanced, consistent, and people-first approach
• Driving initiatives that strengthen engagement, accountability, and overall employee experience
• Supporting organizational structure, role clarity, and reporting lines as the company grows
• Partnering with leadership on workforce planning and team scaling decisions
• Supporting career development frameworks and internal mobility as the organization evolves
• Using people data and insights to identify trends, risks, and improvement opportunities
• Preparing people analytics, reports, and presentations to support leadership decision-making
Job requirements
• 8+ years of experience in HR or People Operations within tech or high-growth environments, with 4+ years in a leadership or managerial role
• Strong experience across HR operations, HRIS, payroll, contracts, bonuses, and policy drafting
• Hands-on experience leading performance management processes and supporting leaders on people decisions
• Experience supporting organizational development, role clarity, and team effectiveness
• Solid knowledge of Middle East labor laws, especially Saudi Arabia
• Experience working with multi-country and remote teams
• Strong communication, analytical, and stakeholder management skills
• Ability to balance operational excellence with people-centric thinking
• Fluent in Arabic and English
As a Unifone, you will receive a range of benefits:
Competitive salary and bonus.
GOSI deduction coverage.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 5 weeks per year working from anywhere in the world!
Paid leave for new parents.
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