Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Infrastructure Engineering Manager (Developer Experience Manager)
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and excited about leading teams to deliver cutting-edge communication and engagement solutions, we want you on our team.
As an Infrastructure Engineering Manager, you will be responsible for leading the strategy, design, and operation of Unifonic’s non-production environments and CI/CD platform. In this key leadership role, you will drive the evolution of our internal developer experience by building secure, scalable, and efficient systems that empower engineering teams to experiment, deliver, and innovate with speed and confidence.
You will lead cross-functional teams—including cloud platform engineers, DevOps experts, and developer advocates—to architect and operate robust infrastructure that supports continuous integration, continuous delivery, and automated workflows. Your work will enable seamless, frictionless development across our engineering organization.
Acting as a catalyst for platform excellence, you will foster strong relationships with developers and stakeholders, ensuring that our internal tools and environments meet the highest standards of usability, performance, and security. By collaborating closely with application teams, security, and business leaders, you’ll ensure our platforms are aligned with organizational needs, enhance productivity, and remove barriers to delivery.
Your leadership will be instrumental in shaping Unifonic’s internal developer platform strategy optimizing workflows, promoting automation, and delivering an environment where engineering teams can thrive.
Help us shape the future of communication by:
Architecting, implementing, and administering secure, scalable cloud infrastructure for development, testing, and preprod environments.
Enforcing security best practices tailored to pre-production contexts, ensuring parity with production standards where appropriate.
Directing initiatives in IAM, network segmentation, and system hardening for non-production assets.
Collaborating closely with Security and DevOps teams to proactively address vulnerabilities and enhance incident readiness within non-production realms.
Overseeing deployment and scaling of multi-environment Kubernetes clusters, with a focus on developer agility and environment isolation.
Designing, maintaining, and continuously evolving CI/CD pipelines to ensure rapid, reliable, and secure software delivery.
Developing automation and self-service tools empowering developers to leverage Kubernetes, Helm, and Service Mesh in sandboxed environments.
Standardizing and automating provisioning, scaling, and maintenance processes for all data services (MySQL, PostgreSQL, Redis, RabbitMQ, Cassandra, Vertica) within non-production settings.
Documenting operational practices, backup routines, and recovery plans for all pre-production systems.
Championing the evolution and adoption of an internal developer platform - streamlining onboarding, experimentation, and feedback loops.
Leading developer relations initiatives, fostering open channels for feedback, advocacy, and shared learning between platform teams and application engineers.
Organizing and facilitating developer enablement programs, knowledge-sharing sessions, and internal events promoting best practices in CI/CD, cloud-native development, and platform usage.
Acting as a visible ambassador for platform reliability and innovation, promoting a culture of transparency and collaborative problem-solving.
Mentoring and growing a high-performing platform engineering and DevOps team dedicated to developer experience and operational excellence.
Aligning internal platform strategy with organizational goals through close partnership with product, security, and engineering leadership.
Promoting thorough documentation, transparent knowledge sharing, and continuous improvement in all areas of developer platform operations.
Staying at the forefront of cloud innovation, proactively evaluating and integrating emerging tools and approaches to enhance developer workflows
Job requirements
What you'll bring:
10+ years in cloud, platform, or infrastructure engineering roles.
At least 3 years managing cloud or platform engineering teams, with a focus on developer enablement or internal platform delivery.
Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
Demonstrated expertise with Kubernetes and cloud-native application management in pre-production CI/CD environments.
Experience in the SMS industry is a plus.
Direct experience with voice communications is a plus.
Familiarity with artificial intelligence concepts or practical deployment experience is a plus.
Deep knowledge of major cloud platforms (OCI, AWS, Azure, GCP).
Hands-on expertise with Kubernetes, Helm, Operators, and Service Mesh.
Proficiency in Infrastructure-as-Code tools (Terraform).
Experience with MySQL, PostgreSQL, Redis, RabbitMQ, Cassandra, Vertica, and related services in non-production contexts.
Expertise in cloud security, IAM, network protection, and system hardening especially as applied to developer-facing platforms.
Familiarity with CI/CD tooling and productivity optimization frameworks.
Exceptional leadership, teamwork, and communication capabilities.
Proven ability to align technical direction with business outcomes and lead cross-functional developer enablement initiatives.
Insight into cloud security compliance frameworks (e.g., SOC 2, ISO 27001).
Demonstrated success growing and scaling devops engineering teams focused on internal developer experience.
As a Unifone you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents.
LinkedIn learning license.
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