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    Unifonic CX Intelligence

     

    Your Goals,Your Agents, Your AI.

     

    Unifonic Intelligence is the AI engine that powers adaptive CX journeys, from acquisition to retention, through autonomous agents that act, learn, and orchestrate across channels. By combining generative AI and Retrieval Augmented Generation (RAG) with your organization’s content and policies, it delivers compliant, goal-driven agentic capabilities for marketing and support teams.

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    Transform every AI powered interaction into meaningful impact

    15%

    Reduce Average Handling Time

    50%

    Reduce Chat Abandonment

    5-15%

    Increase Marketing Productivity

    41%

    Improve Click-Though Rates

    Features

    AI_Studio

    AI Studio

    Transform AI from a risk into a strategic advantage. The AI Studio is your enterprise command hub—giving you full control over the AI lifecycle from one place. Set global guardrails, manage AI Profiles, and attach trusted knowledge sources to ensure every AI interaction is accurate, compliant, and on-brand.

    Agentic_AI

    Agentic AI

    Agentic AI in Unifonic empowers businesses with autonomous, goal-driven virtual agents that can understand context, take action, and complete tasks across channels — from answering customer inquiries to triggering workflows and following up automatically. It combines intelligence, reasoning, and automation to deliver truly self-operating customer engagement.

    Agent_Co-Pilot

    Agent Co-Pilot

    Resolve issues faster & stay confident in every response. Agent Co-pilot is your real-time assistant, empowering you to deliver exceptional support by instantly surfacing trusted answers and summarizing customer history—so you step into every interaction fully informed.

    AI_Chatbot

    AI Chatbot

    Deliver instant, accurate, and brand-compliant customer support at scale. Unifonic’s AI Chatbot is your virtual agent—providing customers with a human-like, context-rich support, grounded in your approved content, across any channel, 24/7.

    Content_Creator

    Content Creator

    Create localized, high-performing messaging fast. Content Creator is your AI-powered writer—designed to fit your tone, language, and audience. Generate smart, personalized SMS and WhatsApp content in seconds, with built-in Arabic-English translation, tone selection, and emoji guidance.

    Agentic_Marketing_Recommender

    Agentic Marketing Recommender

    Reach the right customer, at the right time, with the right message—automatically. Marketing Recommender is your AI-powered campaign strategist, analyzing customer behavior to suggest the best product, offer, channel, and timing.

    Why Unifonic CX Intelligence?

    We leverage our 19 years of CX experience combined with inference technology and local hosting delivered by Groq in partnership with HUMAIN to deliver: 

     

    • Purpose-built Agentic AI that is cutting edge, and high performing. 
    • Hyper-localized, Arabic-first & diverse models for cultural and linguistic accuracy. 
    • Enterprise-grade data sovereignty, governance and regulatory compliance. 
    • Seamless integration across the customer journey & CX functions. 
    • Continuous innovation, faster model deployment and optimized performance. 
    I want the same results!
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    Get started with Unifonic today

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