Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Service Transition Specialist
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The Service Transition Team is the driving force behind Unifonic’s customer onboarding journey, turning signed contracts into live, fully operational services. The team ensures a seamless transition from implementation to activation across all Unifonic communication channels and solutions. The Service Transition role blends project management, technical execution, and customer enablement to deliver high-quality, timely, and compliant onboarding experiences. We work hand in hand with customers, commercial and Product teams to understand requirements, activate services, and ensure readiness for production. With a customer-centric mindset, a strong sense of ownership, and a passion for excellence, the team ensures every client realizes value quickly, efficiently, and at scale. As a Service Transition Specialist, you will manage and deliver the end-to-end onboarding and service activation journey for customers across multiple channels and solutions including SMS, Voice, WhatsApp for Business, Chatbot, Contact Center, Flow Automation, Audience (CDP), and more.
You will also contribute to our transformation into a consultative, AI-driven function, helping customers adopt AI-powered capabilities, automating repetitive onboarding tasks, and enabling clients to become self-sufficient through training, best practices, and data-driven recommendations. You will act as the bridge between commercial, product, and technical teams, ensuring timely value realization while maintaining compliance and high-quality delivery standards.
Help us shape the future of communications by:
Managing end-to-end service activation for our different channels SMS, Voice, and WhatsApp.
Leading customer onboarding, training, and enablement to ensure clients can confidently use the Unifonic solutions and handle daily operations independently.
Designing, implementing, and testing customer use cases, including chatbot flows, Contact Center setups, integrations, and end-to-end functional testing to ensure service readiness and quality handover to operations.
Collecting, reviewing, and validating customer documentation required for Account Verification (KYC) to ensure compliance with regulatory and internal requirements.
Educating customers on best practice guidelines for using Unifonic solutions in compliance with country-specific regulations and internal policies.
Monitoring onboarding progress and accelerating time-to-value by identifying and resolving blockers early, tracking key metrics (SLA, TTV), and ensuring a timely go-live.
Driving automation and AI adoption across onboarding processes by identifying opportunities to replace manual work with intelligent workflows.
Training and guiding customers on AI-powered features within the Unifonic solutions, helping them understand, adopt, and maximize the value of Unifonic’s intelligent solutions to enhance their daily operations.
Collaborating with Product, Sales, Presales, Customer Success, and Support teams to ensure a smooth customer handover, address customer needs, and support long-term customer success.
Supporting managed service requests and post-onboarding enhancements when required.
Job requirements
What you will bring:
· Bachelor’s degree in Computer Science, Telecommunications, Information Technology, Business IT, or related fields.
· 2–5 years of experience in service transition, service delivery, onboarding, or implementation within SaaS or Telecom environments.
· Understanding of service activation, onboarding workflows, APIs (basic), and cloud-based communication platforms.
· Familiarity with SMS and WhatsApp for Business regulations is an advantage.
· Experience with CRM and project management tools (e.g., Freshdesk, Jira, HubSpot) is a plus.
· Knowledge of automation, AI adoption, or low-code/no-code tools is a plus.
· ITIL Foundation, PMP/Agile, or equivalent project/service management certifications are a plus.
Personal Skills:
· Excellent verbal and written communication in both English and Arabic.
· Ability to deliver structured presentations to diverse audiences in a clear, professional, and engaging way.
· Strong sense of ownership and attention to detail.
· Ability to multitask, prioritize, and work under pressure.
· Proactive, adaptable, and eager to grow in an evolving AI-driven environment.
· Team-oriented with a collaborative mindset.
As a Unifone you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after your first anniversary.
Your Birthday off!
Flexible working arrangements.
Spend up to 25 Days per year working from anywhere in the world!
Paid leave for new parents.
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