Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Senior Software Development Engineer in Test (QA Engineer)
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As a Senior SDET, you will design and implement test strategies, automation frameworks, and CI/CD integrations that ensure our systems meet the highest standards of quality and performance. You’ll collaborate closely with developers, product owners, and DevOps engineers to build robust automation pipelines for UI, API, and backend testing, and contribute to load and performance testing initiatives.
This role is ideal for a hands-on automation engineer with strong Python or TypeScript/JavaScript skills, a passion for quality engineering, and an interest in learning about testing AI-driven systems.
Help us shape the future of communications by:
Designing, building, and maintaining automated test frameworks for UI, API, and backend testing using Playwright, Cypress, or Selenium.
Developing and executing integration and end-to-end test suites to ensure high-quality releases.
Implementing performance and load testing using k6 or similar tools.
Integrating automated testing into CI/CD pipelines (Git, Drone CI, Argo CD, Kubernetes).
Driving test coverage, defect reporting, and quality metrics across multiple delivery teams.
Collaborating with engineers to embed testing early in the SDLC and ensure reliable, scalable automation.
Advocating for QA best practices, code quality, and automation-first principles.
Leading continuous improvement initiatives evaluating new tools, frameworks, and techniques to enhance efficiency and maintainability.
Job requirements
What you'll bring:
7+ years of experience in software testing or automation engineering.
Strong programming skills in Python or TypeScript/JavaScript.
Hands-on experience with at least one of the following: Playwright, Cypress, or Selenium (required).
Experience with API testing (REST/GraphQL) and backend validation.
Experience with k6 or other load testing tools for performance validation.
Familiarity with CI/CD environments, containerized systems, and Kubernetes.
Excellent understanding of test design, debugging, and automation in distributed systems.
Experience working in Agile (Scrum) teams.
Strong analytical, problem-solving, and communication skills.
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Exposure to AI/ML systems and model testing principles is preferable.
Understanding of data validation frameworks (e.g., Great Expectations, Pandas is preferable.
Awareness of MLOps, Data Drift, or Model Drift detection is preferable.
Experience with Generative AI or AI Agent testing workflows is preferable.
As a Unifone you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after your first anniversary.
Flexible working arrangements.
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents.
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