Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Technical Project Manager
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
As a Technical Project Manager, you will assist the Information and Digital Technology team to enable the delivery of business systems such as ERP, CRM, HRIS, and other cloud-based productivity tools with a focus on collaborative tools including Microsoft Apps and Atlassian Products. The IT Technical Project Manager will support the successful deliver of our IT transformation initiatives, and will work to build relationships with internal stakeholders,
As a IT Technical Project Manager will be responsible for building an in-depth understanding of our business requirements, processes and technical needs allowing them to recommend, design, implement and support solutions that best fit business needs by utilizing cutting-edge technology and AI.
Help us shape the future of communication by:
Proposing, documenting, and implementing enhancements to improve the performance and reliability of our business systems and employee experience.
Using creative problem-solving techniques to identify the source of issues, while ensuring clear communication with end-users and colleagues at every step.
Understanding the role of data in an organization and the importance of internal business systems in delivering clean and reliable data continuously.
Making technical recommendations for solutions when necessary.
Suggesting new systems that can add value to the organization and its processes.
Working within an Agile framework to organize tasks, update stakeholders, and deliver projects within agreed deadlines.
Having an exceptional understanding of business processes and how technology can enhance them through enablement and automation.
Managing different stakeholders' priorities while maintaining balance throughout various delivery cycles.
Understanding of how AI can deliver improvements to back-office operations and employee experience. Preferably with sound examples.
Job requirements
Proven experience in Digital Transformation projects within organizations.
10 years of experience in IT projects from a technical PM and BA perspective.
Strong English communication and writing skills.
Sound knowledge of back-office systems, IT infrastructure, and system integrations.
Focused on delivery with exceptional stakeholder engagement skills.
Team player who thrives under pressure in a fast-paced environment and is willing to roll up their sleeves.
Solid understanding of cyber security regulations and best practices.
Knowledge of system integrations using APIs and middleware solutions.
Experience organizing work with Atlassian tools (Jira, Confluence).
Bachelor's degree in Information Technology, Engineering, Software, or a related field, or equivalent experience.
A drive to exceed expectations with an above and beyond attitude.
As a Unifone, you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Paid leave and assistance for new parents.
LinkedIn learning license.
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