Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
AI Team Lead - Java – AI Enablement
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
Our Customer Care Squad transforms customer support from reactive to predictive—leveraging state-of-the-art AI, Retrieval-Augmented Generation (RAG), and Large Language Models (LLMs) to provide accurate, real-time, personalized assistance at a massive scale.
The AI Enablement Squad integrates cutting-edge AI services seamlessly into our Java-based enterprise platform, transforming AI research and models into robust, scalable, production-grade solutions, reaching millions of users globally.
As an AI Engineering Lead, you will play a pivotal role in driving the architecture, delivery, and operational excellence of enterprise-grade systems. This position is ideal for a seasoned Java engineering leader who has 'been there and done that'—bringing deep experience in building scalable platforms, integrating advanced AI models, and leading high-performance full-stack teams
Help us shape the future of communication by:
Leading by example, actively coding and architecting alongside your team, ensuring best-in-class software design and delivery from backend (Java/Spring Boot) to frontend (Angular).
Architecting and maintaining scalable Java microservices, APIs (REST, gRPC), relational (PostgreSQL) and NoSQL (MongoDB) databases, and Angular-based frontends with meticulous attention to reliability, security, and performance.
Integrating external AI components (LLMs, embeddings, vector databases such as Pinecone, Milvus, Weaviate), as well as personalization / recommendation systems ensuring robust communication between Java services and AI microservices, maintaining low latency and high availability.
Championing mature CI/CD pipelines (Drone CI, ArgoCD), GitOps deployments, Kubernetes orchestration, and infrastructure as code, optimizing DORA metrics: deployment frequency, lead time, MTTR, and change failure rate.
Setting rigorous standards for testing (unit, integration, performance), ensure continuous quality via SonarQube, JaCoCo, Checkstyle, and build robust monitoring, logging, and alerting strategies (Elastic Stack, Prometheus, Grafana, OpsGenie).
Overseeing deployments on AWS or OCI using Kubernetes (EKS), Docker (Alpine-based), Helm/Kustomize, ensuring high availability, scalability, and security best practices.
Working closely with AI squads, DevOps, Product Management, QA, and Data teams to translate complex business and AI requirements into actionable engineering tasks.
Mentoring, coaching, and inspiring your engineering team through detailed code reviews, pair programming, and regular feedback, fostering a collaborative culture of excellence and continuous improvement.
Job requirements
What you’ll bring:
7+ years of hands-on Java engineering, including at least 3 years as a tech lead or senior engineer responsible for end-to-end system ownership in production environments.
Deep mastery of modern Java (11+), Spring Boot, Hibernate/JPA, RESTful and gRPC APIs, and high-performance microservice architecture.
Proven track record improving all four DORA metrics (Deployment Frequency, Lead Time, Change Failure Rate, MTTR).
Expert-level experience with Kubernetes, Docker, and GitOps deployment (ArgoCD), along with CI/CD tools (Drone CI or similar).
Extensive experience with messaging/event-driven systems (Kafka, RabbitMQ), caching strategies (Redis), and data modeling (PostgreSQL, MongoDB).
Demonstrated experience integrating AI/ML models (LLMs, embeddings, vector databases, personalization/recommendation) into production Java environments.
Exceptional communication skills with a pragmatic, results-oriented approach to software engineering and leadership.
Arabic and English language proficiency is a must.
Hands-on experience with Java-based AI frameworks like Spring AI or LangChain4j is preferred.
Familiarity with advanced RAG systems (HyDE, reranking, context management) is preferred.
Practical knowledge of Saudi PDPL, GDPR, or similar data privacy regulations is preferred.
Contributions to open-source Java, AI, or DevOps communities are preferred.
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday is off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents
LinkedIn learning license
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