Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Staff Engineer
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As a Staff Engineer, you will be gaining command of the internal workings of Unifonic's existing products and technology, implementing enhancements, supporting bug fixes, performing data analysis, reporting key metrics for Unifonic's platform, and working on the next-generation evolution of the products while using the latest tools and technology within agile scrum teams.
Help us shape the future of communication by:
Building and maintaining solutions that scale. Serving millions of users every day.
Reviewing Multicloud System Design and Architecture for different products.
Collaborating with multiple teams to solve complex engineering problems.
Refactoring performance-critical code sections and modules for better throughput and latency.
Contributing to building and maintaining the policies, procedures, and technical assets in Unifonic’s cloud infrastructure.
Supporting various teams with a technical vision in the core areas of interest for Unifonic's products.
Supporting multi-cloud-based communication products, especially as an augmentation to the internal technology team and working with partners’ software development teams.
Working on cloud-based development and deployment, including the following: AWS (EC2, SQS, S3, RDS, Aurora).
Working closely with service delivery teams to support product deployments to the cloud.
Understanding and using Unifonic's technical architectures, tools, and techniques to build powerful, efficient, flexible, and scalable solutions.
Performing basic database administration, performance optimization, index optimization, writing advanced select queries, and replacing cursor usage with relational SQL.
Collaborating with product owners, scrum masters, and other developers to deliver a quality product using tools such as JIRA and Git.
Job requirements
What you'll bring:
Hands-on 10+ years of experience in developing complex projects, preferably in the communications domain by using Java (Spring Framework).
Hands-on experience in backend development including Java, Python and Go.
Practical experience in queuing systems/message brokers like ActiveMQ, RabbitMQ, Kafka, Beanstalk, SQS, etc.
Practical experience with cache technologies such as Memcached, and Redis.
Solid experience in managing Linux servers and applications (Nginx, apache2, etc).
Proficiency in a Linux environment and in consuming and designing RESTful APIs.
Solid experience with full Software Development Lifecycle, Distributed Architectures (REST, SOAP, Queue-based), and Microservices Architecture.
Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.
Familiarity with software project management tools similar to Agile, Maven, and Git.
Experienced with using cloud hosting technologies such as AWS.
Familiar with SaaS and PaaS integration architecture and applications.
General knowledge in telecommunications (SMSC, VOIP, SMPP, etc).
Excellent communication skills.
Strong problem-solving and analytical skills.
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave for new parents.
Linkedin learning license.
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