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Page 165621776968 Senior Technical Operations Engineer//https://www.unifonic.com/en/careers/senior-technical-operations-engineer-3
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Want to be a part of something special?

Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.

Why work with Unifonic?

Flexible environment

Options for flexible working hours, remote work, and maintaining a healthy work-life balance.

Professional career growth opportunities

We provide a clear path for advancement and professional development.

Every Unifone is an owner

We provide opportunities for employees to participate in ownership through stock options.

Fair Bonus System

A transparent and equitable bonus system based on the company performance.

Unifonic in numbers

400+
Unifones
10
Global offices
30+
Nationalities
17
Languages spoken

A little bit about us

Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences. 

Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs. 

With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.

The hiring process 

Here's what to expect along the way.

1. Meet the Talent Acquisition Team

The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

2. Meet your team

After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

3. Technical Assignment

At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

4. You're Hired

After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

The hiring process 

Here's what to expect along the way.

  • 1. Meet the Talent Acquisition Team

    The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

  • 2. Meet your team

    After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

  • 3. Technical Assignment

    At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

  • 4. You're Hired

    After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

Senior Technical Operations Engineer

Amman, Al ‘A̅şimah, Jordan
Products & Engineering
Job Details
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Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!


Meet the team!

At Unifonic, our Technical Operations team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Senior Technical Operations Engineer, you will thrive in high-impact environments and enjoy solving real-world technical challenges at scale. This is a key role focused on ensuring reliability, performance, and client satisfaction across mission-critical SaaS services, including messaging, voice, chatbots, and platform integrations.

Help us shape the future of communication by:

  • Leading incident response and root cause analysis for enterprise clients.

  • Troubleshooting complex platform issues across SaaS services (e.g., voice, messaging, integrations).

  • Delivering expert-level client support and managing case ownership end-to-end.

  • Developing and maintaining scripts to automate operational and support tasks.

  • Ensuring service observability using OpenSearch, Grafana, and other tools to provide metrics, logs, and traces.

  • Contributing end-to-end observability by implementing telemetry that provides insight into platform health and client-facing services.

  • Supporting general SaaS troubleshooting across APIs, backend systems, and third-party integrations.

  • Collaborating with engineering and product teams to improve service quality and operational tools.

  • Designing and implementing automated health checks and alerts for critical services.

  • Handling and owning small to mid-size technical operations projects within the company, ensuring timely delivery and cross-functional coordination.

Job requirements

What you'll bring:

  • 4–6 years of experience in technical operations or senior-level technical support.

  • Proficiency in Linux system operations and general networking concepts.

  • Experience with observability platforms such as OpenSearch, Grafana, or similar.

  • Solid working knowledge of relational databases for diagnostics and support tasks.

  • Strong troubleshooting skills and operational awareness.

  • Scripting knowledge (e.g., Bash, Python) for task automation.

  • Solid understanding of APIs, SaaS platforms, and integration workflows.

  • Good communication skills with a client-oriented mindset.

  • Experience with cloud platforms such as AWS or Oracle Cloud Infrastructure (OCI).

As a Unifone you’ll receive a range of benefits:

  • Competitive salary and bonus

  • Unifonic share scheme (we are all owners!)

  • 30 holiday days after the first anniversary

  • Your Birthday off!

  • Spend up to 25 days per year working from anywhere in the world!

  • Paid leave and assistance for new parents

  • LinkedIn learning license

On site
Amman, Al ‘A̅şimah, Jordan
Products & Engineering

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