Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Professional Services Director
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.
The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.
Help us shape the future of communications by:
Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
Job requirements
What you'll bring:
12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
Proven track record in building and scaling professional services or customer success functions.
Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
Strong strategic thinking, with the ability to balance vision with operational execution.
Excellent stakeholder management and communication skills, with a background in executive-level advisory.
Regional knowledge of the Saudi and broader MEA market is a strong advantage.
Arabic language proficiency is a plus
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 Business Days per year working from anywhere in the world!
Paid leave for new parents
My information
Fill out the information below
Write it here instead
Questions
Please fill in additional questions
All fields marked with * are required.
Join Unifonic today
