Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Production Operations Manager
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and excited about leading teams to deliver cutting-edge communication and engagement solutions, we want you on our team.
As a Production Operations Manager, you will be responsible for overseeing the production environment’s operations at Unifonic. This vital leadership role will direct dynamic teams including techops, SRE/platform, and on-call engineers—focused on building and maintaining secure, scalable, and robust infrastructure platforms.
Your guidance will be instrumental in strengthening reliability, security, and operational excellence across the company.
Beyond technical oversight, this role demands active engagement with both internal and external stakeholders. You will participate in interactions with customers and government regulatory bodies as part of audits, ensuring transparency and compliance. Additionally, you will collaborate with SMS and carrier operations teams to manage vendor relationships, enabling smooth operational workflows and consistent service quality.
Help us shape the future of communication by:
Architecting, implementing, and administering secure, scalable cloud infrastructure.
Enforcing security best practices to satisfy internal and industry benchmarks.
Supervising IAM, network segmentation, and system hardening initiatives.
Collaborating with Security and on-call teams for proactive incident management.
Managing the deployment and scaling of multi-environment Kubernetes clusters.
Maintaining critical platform services: Ingress, VPN, Logging, and Monitoring.
Ensuring high availability and performance of application runtimes.
Developing automation and self-service tools to streamline Kubernetes usage for developers.
Overseeing lifecycle management of MySQL, PostgreSQL, Redis, Cassandra, Vertica, and message brokers.
Standardizing and automating provisioning, scaling, and maintenance processes for all services.
Documenting operational practices, backup routines, and recovery plans.
Leading, mentoring, and developing a high-performing cloud platform, sre, on-call, and tech ops teams.
Aligning platform objectives with business strategies via interdepartmental collaboration.
Staying at the forefront of cloud innovation for continuous platform improvement.
Promoting thorough documentation and transparent knowledge sharing.
Job requirements
What you'll bring:
10+ years of hands-on experience in cloud, platform, or infrastructure engineering roles.
At least 3 years of managing cloud or platform engineering teams.
Demonstrated expertise with Kubernetes and cloud-native application management in production environments.
Previous experience managing a high transactional production environment.
Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
Strong knowledge of ITIL
Practical background in the SMS industry would be a plus
Direct experience with voice communications would be a plus
Familiarity with artificial intelligence concepts or prior hands-on experience
Deep knowledge of major cloud platforms (OCI, AWS, Azure, GCP).
Hands-on with Kubernetes, Helm, Operators, and Service Mesh.
Proficiency in Infrastructure-as-Code tools (Terraform).
Experience with MySQL, PostgreSQL, Redis, RabbitMQ, Cassandra, and related services.
Expertise in cloud security, IAM, network protection, and system hardening.
Familiarity with CI/CD and productivity optimization tools.
Exceptional leadership, teamwork, and communication capabilities.
Proven ability to align technical direction with business outcomes and lead cross-functional initiatives.
Insight into cloud security compliance frameworks (e.g., SOC 2, ISO 27001).
Demonstrated success growing and scaling platform engineering teams.
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents
LinkedIn learning license
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