Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Engineering Manager, Software - SMS
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As an Engineering Manager Software (SMS) you will be responsible for defining, leading, and delivering Unifonic’s products on time and within budget. In this role, you will be overseeing a project/product's whole life cycle, communicating closely with key stakeholders, supporting Unifonic’s product portfolio, and continuously improving the product, project, and vendor management process and methodology.
Help us shape the future of communication by:
Defining and owning technical product requirements, specifications, and road-maps based on user and business needs by working closely with product, marketing, operations, and sales teams.
Working with Product Managers, Designers, Marketers, and Executive Managers to prioritize, schedule, and deliver work, evaluating the progress of work in progress to identify when adjustments need to be made to resourcing.
Owning, operating and maintaining stakeholders' services.
Employing Agile methodologies to continuously deliver value to customers.
Maintaining, instituting and rotating on-call incident escalation and response processes for the team.
Building and managing the client’s technical solutions and make sure that the proposed designs meet client requirements.
Driving engineering process improvements to improve the efficiency and impact of the resources.
Partnering with product, marketing, sales, operations, and external stakeholders to streamline operations relevant to the company’s products and solutions, and maximize the efficiency of the team's efforts.
Participating in industry working groups and conferences to understand industry needs.
Leading the research and evaluation of emerging technologies, industries, and market trends to improve client experiences, and assist in project and product development, and operational support activities.
Collaborating with internal teams to ensure that products are launched and run successfully.
Tracking the performance of releases through metrics.
Working closely with delivery, product, marketing, and operations teams to help onboard clients with new features and provide technical training. Be the point person across the company for the product’s technical roadmap, new features, platform integrations, and launch specifics.
Instituting development best practices to ensure the stakeholders produces high-quality, well-architected, and supportable code, lead reviews of architecture design and code, and enable a Continuous Integration environment.
Serving as the technical owner of the company products, breaking down roadblocks as well as managing communications with stakeholders and dependent teams.
Creating a culture of continuous improvement through retrospection.
Fostering an engineering culture focused on customer satisfaction using a data-driven approach.
Job requirements
What you’ll bring:
Hands-on 10+ years of relevant engineering work experience and 4+ hands-on technical management experience in shipping large-scale projects with multiple dependencies across teams.
Solid experience as Java Developer, databases (MySQL, Casandra, etc), caching solutions (Redis, Memcache).
Exceptional coding abilities and experience with architectural patterns of large, high-scale distributed applications.
Strong integration and configuration skills are required, e.g. network devices and servers (e.g. Windows and Linux, AWS, Openstack), integration maps (e.g. EDI maps, XSLT maps, etc.), API gateways, web services, setting up transport protocols (e.g. SFTP, FTPS, TLS etc.), scripting languages (e.g. Python).
Experience in Telecom domain SMPP, SIP, OSS & BSS will be an added advantage.
Track record in partnering, recruiting, building, and leading on-shore and off-shore engineering teams and technology vendors.
Strong analytical skills to analyze the customer requirements and translate them into functional requirements.
Ability to create product demonstrations based on client needs.
Ability to work in a dynamic environment in which the requirements are not always well defined, and requirements and priorities change frequently.
Strong attention to detail while maintaining sight of the big picture.
Must be able to spend substantial time interfacing with the offshore teams on a daily basis.
Fluent in English with excellent writing/editing and verbal communication skills.
Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave for new parents.
Linkedin learning license.
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