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Want to be a part of something special?

Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.

Why work with Unifonic?

Flexible environment

Options for flexible working hours, remote work, and maintaining a healthy work-life balance.

Professional career growth opportunities

We provide a clear path for advancement and professional development.

Every Unifone is an owner

We provide opportunities for employees to participate in ownership through stock options.

Fair Bonus System

A transparent and equitable bonus system based on the company performance.

Unifonic in numbers

400+
Unifones
10
Global offices
30+
Nationalities
17
Languages spoken

A little bit about us

Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences. 

Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs. 

With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.

The hiring process 

Here's what to expect along the way.

1. Meet the Talent Acquisition Team

The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

2. Meet your team

After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

3. Technical Assignment

At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

4. You're Hired

After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

The hiring process 

Here's what to expect along the way.

  • 1. Meet the Talent Acquisition Team

    The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

  • 2. Meet your team

    After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

  • 3. Technical Assignment

    At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

  • 4. You're Hired

    After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

Product Manager - Core Services

Cairo, Al Qāhirah, Egypt
Products & Engineering
Job Details
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Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

 

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

 

The Product Manager - Core Services holds a crucial position in developing the strategy for Unifonic core services while staying up-to-date on market trends and technologies

Help us shape the future of communication by:

  • Prioritizing and managing the development of new features for core services like charging, billing, API Gateway, and fraud detection. Ensuring product roadmaps align with company goals and security standards

  • Collaborating and working closely with engineering, data, security, and other teams to ensure successful product delivery. Gather feedback, ensure alignment with security practices, and meet market needs

  • Ensuring all products comply with regulations, especially in data privacy and security. Focusing on secure architecture and fraud prevention.
    Guiding teams on technical challenges related to charging, billing, API Gateway, and security. Ensuring secure development practices

  • Monitoring product performance and optimizing systems for reliability, security, and efficiency.

  • Leading project planning, execution, and delivery. Tracking milestones, timelines, and dependencies, ensuring that projects stay on track and within scope

  • Understanding of financial systems, monetization strategies, and cost optimization in relation to product development and management

Job requirements

What you’ll bring:

  • Bachelor’s degree in Computer Science, Business, or a related field. Certifications in project management (e.g., PMP) or security/API management are a plus

  • Experience in product management in CPaaS or telecom, with a focus on charging, billing, API Gateway, or fraud detection. Project management experience is also preferred

  • Knowledge of software development, cloud technologies, API management, and security protocols. Experience with fraud detection and permission management is a plus

  • Business Acumen & Finance Knowledge: Strong ability to make data-driven decisions, align product strategy with business goals, and understand financial implications in product development and monetization strategies

  • Strong communication skills to collaborate with technical and non-technical teams, ensuring alignment across all departments

  • Strong analytical skills for troubleshooting complex product or security challenges

  • Comfortable working in a fast-paced environment and open to learning new technologies, especially in security and infrastructure.

As a Unifone you’ll receive a range of benefits:

  • Competitive salary and bonus.

  • 30 holiday days after the first anniversary.

  • Your Birthday off!

  • Paid leave for new parents.

On site
Cairo, Al Qāhirah, Egypt
Products & Engineering

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