Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
AI Engineering Director
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
As we continue to expand our technology capabilities, we are seeking a highly experienced and visionary Director of AI Development to lead our Artificial Intelligence initiatives and guide our team to new frontiers of innovation.
The Director of AI Development will be responsible for strategically shaping and executing our AI roadmap. This individual will lead a dedicated, multi-layered AI engineering organization—comprising AI Engineering Managers, Team Leads, and their squads—to design, build, and integrate advanced AI models, solutions, and platforms. By fostering a culture of continuous innovation, technical excellence, and cross-functional collaboration, the Director of AI Development will ensure that Unifonic remains at the cutting edge of AI technologies, delivering measurable value and transformative capabilities across the business.
Help us shape the future of communications by:
Defining the long-term AI strategy and roadmap in alignment with the company’s overall business objectives, product vision, and innovation goals
Staying abreast of emerging AI trends, technologies, tools, and best practices, and proactively identify opportunities for new integrations and enhancements
Overseeing the selection, design, and implementation of cutting-edge AI and machine learning models, ensuring alignment with stakeholder requirements and industry standards
Evaluating and integrating external AI solutions (e.g., provider APIs, pre-trained models) to augment internal capabilities and accelerate time-to-market
Exploring and validating new AI methods, algorithms, and frameworks to optimize performance, scalability, and accuracy
Leading, mentoring and developing AI Engineering Managers, supporting their growth and enabling them to effectively lead their respective teams of engineers and specialists
Fostering a collaborative, high-performance culture that emphasizes innovation, knowledge sharing, accountability, and professional development
Building and maintaining a talent pipeline, ensuring that the AI organization attracts, retains, and develops world-class engineering talent
Partnering closely with Product, Design, Data, Infrastructure, and other Engineering leaders to ensure the seamless integration of AI solutions into existing and future products
Collaborating with business stakeholders to understand AI-related requirements, communicate progress, and align on priorities and success metrics
Advocating for AI capabilities and communicate value to executive leadership, helping to shape strategic decisions and drive business outcomes
Establishing and maintaining engineering standards, processes, and best practices for model development, deployment, monitoring, and continuous improvement
Ensuring compliance with all relevant data privacy, security, and regulatory requirements in the development and deployment of AI solutions
Tracking and analyzing key performance indicators (KPIs), using data-driven insights to optimize performance, resource allocation, and return on investment
Job requirements
What you'll bring:
Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field; Ph.D. preferred
10+ years of experience in software engineering, with at least 5 years focused on AI, machine learning, and advanced analytics
Demonstrated track record of delivering production-grade AI solutions at scale, ideally within a product-driven organization
Proven experience leading and building high-performing engineering teams, including managers and team leads
Deep understanding of modern AI/ML frameworks, architectures, and technologies (e.g., TensorFlow, PyTorch, large language models, generative AI, advanced NLP/NLU techniques)
Strong communication and stakeholder management skills, with the ability to effectively translate technical concepts into business value for senior leadership
Strategic mindset, with a results-oriented approach to innovation and a passion for continuously pushing technical boundaries
Must be fluent in Arabic and English
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave for new parents
LinkedIn learning license
My information
Fill out the information below
Write it here instead
Questions
Please fill in additional questions
All fields marked with * are required.
Join Unifonic today
