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    Want to be a part of something special?

    Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.

    Why work with Unifonic?

    Flexible environment

    Options for flexible working hours, remote work, and maintaining a healthy work-life balance.

    Professional career growth opportunities

    We provide a clear path for advancement and professional development.

    Every Unifone is an owner

    We provide opportunities for employees to participate in ownership through stock options.

    Fair Bonus System

    A transparent and equitable bonus system based on the company performance.

    Unifonic in numbers

    400+
    Unifones
    10
    Global offices
    30+
    Nationalities
    17
    Languages spoken

    A little bit about us

    Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences. 

    Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs. 

    With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.

    The hiring process 

    Here's what to expect along the way.

    1. Meet the Talent Acquisition Team

    The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

    2. Meet your team

    After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

    3. Technical Assignment

    At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

    4. You're Hired

    After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

    The hiring process 

    Here's what to expect along the way.

    • 1. Meet the Talent Acquisition Team

      The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.

    • 2. Meet your team

      After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.

    • 3. Technical Assignment

      At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.

    • 4. You're Hired

      After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.

    Deal Desk Lead

    Amman, Al ‘A̅şimah, Jordan
    Revenue
    Job Details
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    Job description

    Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

    We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

    Meet the team!

    At Unifonic, our Revenue Operations team ensures seamless and efficient revenue processes across the business. We empower teams with the tools, policies, and insights they need to close deals effectively while driving growth and compliance.

    As a Deal Desk Lead, you will own deal structure, pricing, and deal-to-cash workflows, while enabling and onboarding sales and account management reps. Acting as the bridge between Sales, Finance, Legal, and other stakeholders, you will ensure deals are closed efficiently, profitably, and in full compliance with company policies.

    Help us shape the future of communication by:

    • Leading the Deal Desk function: structure, review, and approve sales deals (new logo, renewals, expansions) in line with company margin, pricing, discount, and legal policies.

    • Onboarding and enable new Sales and Account Management reps — training on pricing, discounting, contracts, approval workflows, quoting tools.

    • Building and maintain standardized templates, tools, and playbooks for common deal types – have a template library for different product and feature decks.

    • Developing, optimize, and enforce SLAs for deal flow, approvals, quote generation, contract processing.

    • Collaborating tightly with Sales Leadership, Finance, Legal, Customer Success to resolve blockers, ensure compliance, and improve deal velocity.

    • Monitoring and report deal desk metrics: discounting patterns, approval times, deal cycle lengths, compliance exceptions.

    • Proposing and lead process improvements (including automation) to speed up deal cycles and reduce friction.

    • Participating in pricing strategy discussions: special pricing requests, margin impact, product bundling.

    Job requirements

    What you'll bring:

    • Bachelor’s degree in business, Finance, or any related field.

    • A minimum of 4 years of experience in sales operations, revenue operations, deal desk, or commercial support roles.

    • Deep knowledge in sales processes, quotes, approvals, operational processes, and business contracts.

    • Experienced in supporting sales and account management teams in preparing and reviewing contracts, offers, and proposals.

    As a Unifone you’ll receive a range of benefits:

    • Competitive salary and bonus

    • Unifonic share scheme (we are all owners!)

    • 30 holiday days after the first anniversary

    • Your Birthday off!

    • Spend up to 25 days per year working from anywhere in the world!

    • Paid leave and assistance for new parents

    On site
    Amman, Al ‘A̅şimah, Jordan
    Revenue

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