Why work with Unifonic?

AI Product Manager

Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

We are seeking a highly motivated and experienced Product Manager to join our team as an Intelligence Product Manager. In this role, you will be responsible for driving the vision, strategy, and execution of customer-centric AI-powered solutions and initiatives that enhance the overall customer experience across our products and services. You will work closely with cross-functional teams, including engineering, design, marketing, and customer support, to ensure that our products meet and exceed customer expectations.

Help us shape the future of communication by:

•  Maintaining and prioritizing a strategic product roadmap, balancing product increments with ongoing learning and adaptation, and ensuring alignment with stakeholders and broader organizational goals

•  Leading the development of AI/ML-powered solutions by collaborating with data scientists, engineers, and cross-functional teams to deliver impactful products that drive business outcomes and provide measurable value

• Collaborating with diverse stakeholders to align business and technical requirements and priorities, ensuring AI/ML concepts are translated into actionable goals that support both short-term objectives and long-term vision

• Utilizing data-driven decision-making to define success metrics, set KPIs, and continuously iterate on product features to optimize AI/ML initiatives

• Manage the full product lifecycle from ideation to execution, including defining product backlogs, development, testing, and deployment, with a focus on delivering scalable and user-centric solutions.

Job requirements

What you’ll bring:

• 4+ years of experience in Product Management, with a strong record of delivering successful products that increased market share with 1+ years leading AI initiatives, including experience with AI/ML-enabled products and integrations

• Strong understanding of automation strategies and technologies, with a focus on generative AI, machine learning applications and LLMs integrations

• Experience in customer service and/or Conversational marketing is highly desirable

• Strong understanding of AI technologies, including Large Language Models (LLMs), generative AI, NLP, and automation tools

• Hands-on experience building prototypes and proof of concepts using AI tools or frameworks

• Familiarity with platforms, APIs, and developer ecosystems

• Previous software development experience building scalable solutions is a plus

• Proven ability to rally technical and cross-functional teams to solve customer challenges

• Excellent communication skills, with the ability to present roadmaps and product strategy to stakeholders and customers

• Ability to zoom between strategic (big picture) and tactical (hands-on) work as needed

• Curious and adaptable, with a strong drive to stay up-to-date with emerging AI trends and technologies

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 10 weeks per year working from anywhere in the world!

• Paid leave for new parents

• LinkedIn learning license

My information

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Questions

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Do you know anyone who is currently working for Unifonic? If yes, kindly list the names and your type of relation with them? * What is your current location of residency? * Can you explain a recent project where you integrated or leveraged Large Language Models (LLMs) like GPT or other AI tools to deliver a product feature? What were the challenges, and how did you overcome them? * Describe a product you successfully delivered to market that increased market share or solved a major customer pain point. How did you measure its success? * Have you ever built a prototype or proof of concept using off-the-shelf AI tools or frameworks? What tools did you use, and what problem were you solving? * How do you gather and prioritize customer feedback, and how do you communicate your product roadmap to technical and non-technical stakeholders? * Have you worked closely with cross-functional teams, such as engineering, design, marketing, and customer support, in previous roles? How did you collaborate with these teams to ensure the delivery of a seamless customer experience? * In case you are selected for the role, how soon can you join? * What are your gross monthly salary expectations in USD? * What is your current monthly gross salary in USD? *

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