Create meaningful moments with patients
Engage and interact with your patients during and aftercare on their preferred channel including SMS, WhatsApp, Voice, and more.
Be available to patients, at any time
Build trust by enabling patients to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.
Improve patient privacy and security
Provide expert-level security by providing OTP, 2FA, and fraud notifications. Unifonic is compliant with ISO 27001 and SOC 2 frameworks.
Reduce patient no shows
Simplify appointment management by enabling patients to confirm, reschedule or cancel appointments on their preferred channel.
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Use Cases
Notifications and alerts
Ensure your patients get important, time-sensitive information such as appointment confirmation and changes
Interactive Voice Response (IVR)
Utilise IVR to reduce call waiting times and cut operating costs while improving patient satisfaction and trust.
Virtual patient support agent
Build a chatbot to understand quality care sentiment and to ensure that your patient's needs are being met every step of the way.
WhatsApp automated pre-screening
Automate pre-screening over WhatsApp and enable masked mobile calls between doctors and patients.