Transform the patient experience in Healthcare

From the first appointment to post-operative care, build people-centered relationships and streamline patient communications.

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Create meaningful moments with patients

Engage and interact with your patients during and aftercare on their preferred channel including SMS, WhatsApp, Voice, and more.

Support

Be available to patients, at any time

Build trust by enabling patients to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.

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Improve patient privacy and security

Provide expert-level security by providing OTP, 2FA, and fraud notifications. Unifonic is compliant with ISO 27001 and SOC 2 frameworks.

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Reduce patient no shows

Simplify appointment management by enabling patients to confirm, reschedule or cancel appointments on their preferred channel.

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Use Cases

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Notifications and alerts

Ensure your patients get important, time-sensitive information such as appointment confirmation and changes

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Interactive Voice Response calls

Utilise IVR to reduce call waiting times and cut operating costs while improving patient satisfaction and trust.

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Virtual patient support agent

Build a chatbot to understand quality care sentiment and to ensure that your patient's needs are being met every step of the way.

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WhatsApp automated pre-screening

Automate pre-screening over WhatsApp and enable masked mobile calls between doctors and patients.

Get started with Unifonic today

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