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Engaging citizens and building trust in Government

Stay connected to the community with large-scale communique, personal updates, and guided self-help

Announce

Automate citizen reach out

Engage and broadcast important messages and guidance to the general public, communities and volunteers on their preferred channels.

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Be available to more people

Build trust by enabling people to reach you on their favourite digital channels with dedicated hotlines, chatbots and self-service channels.

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Improve citizen privacy and security

Enable 2FA to verify identities and applications with ISO 27001 and SOC 2 framework compliant business.

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Close the loop on feedback

Introduce citizen surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.

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Use Cases

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Virtual customer support agent

Build a chatbot to understand community sentiment and to ensure that your citizen's needs are being met every step of the way.

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Notifications and alerts

Ensure people get important, time-sensitive information such as public service announcements, appointment reminders and document deadlines.

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Interactive Voice Response (IVR)

Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction with public agencies.

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Foster proactive engagement

Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.

Get started with Unifonic today