Engage and broadcast important messages and guidance to the general public, communities and volunteers on their preferred channels.
Build trust by enabling people to reach you on their favourite digital channels with dedicated hotlines, chatbots and self-service channels.
Enable 2FA to verify identities and applications with ISO 27001 and SOC 2 framework compliant business.
Introduce citizen surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.
Build a chatbot to understand community sentiment and to ensure that your citizen's needs are being met every step of the way.
Ensure people get important, time-sensitive information such as public service announcements, appointment reminders and document deadlines.
Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction with public agencies.
Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.