Automate citizen reach out
Engage and broadcast important messages and guidance to the general public, communities and volunteers on their preferred channels.
Be available to more people
Build trust by enabling people to reach you on their favourite digital channels with dedicated hotlines, chatbots and self-service channels.
Improve citizen privacy and security
Enable 2FA to verify identities and applications with ISO 27001 and SOC 2 framework compliant business.
Close the loop on feedback
Introduce citizen surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.
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Use Cases
Virtual customer support agent
Build a chatbot to understand community sentiment and to ensure that your citizen's needs are being met every step of the way.
Notifications and alerts
Ensure people get important, time-sensitive information such as public service announcements, appointment reminders and document deadlines.
Interactive Voice Response (IVR)
Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction with public agencies.
Foster proactive engagement
Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.