Engaging citizens and building trust in Government

Stay connected to the community with large-scale communique, personal updates, and guided self-help

Announce

Automate citizen reach out

Engage and broadcast important messages and guidance to the general public, communities and volunteers on their preferred channels.

VoiceCall

Be available to more people

Build trust by enabling people to reach you on their favourite digital channels with dedicated hotlines, chatbots and self-service channels.

Verified

Improve citizen privacy and security

Enable 2FA to verify identities and applications with ISO 27001 and SOC 2 framework compliant business.

Feedback

Close the loop on feedback

Introduce citizen surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.

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Use Cases

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Virtual customer support agent

Build a chatbot to understand community sentiment and to ensure that your citizen's needs are being met every step of the way.

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Notifications and alerts

Ensure people get important, time-sensitive information such as public service announcements, appointment reminders and document deadlines.

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Interactive Voice Response calls

Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction with public agencies.

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Foster proactive engagement

Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.

Get started with Unifonic today