The Agent Console that moves with your team
Your AI agents work 24/7. Your human experts work 9-to-5.
AgentApp eliminates this difference and is quickly becoming the mobile customer support app for Saudi Arabia's fastest-moving enterprises to rely on.
Across the GCC, peak traffic no longer falls within traditional business hours. High-intent customers are most active after hours, exposing the gap between what AI can handle and when human teams are available.
After-hours CX: The desktop dependency problem
To find a reliable mobile customer support app in Saudi Arabia, the starting point is understanding why desktop-first operations are no longer enough.
AI agents can handle volume, but approving refunds, escalating VIP complaints, and closing high-value deals still require human judgment. In Saudi Arabia’s mobile-first market, those decisions need to happen instantly.
When human agents and managers are tied to physical desks, businesses face:
- Missed opportunities: A high-intent prospect engages with a Meta ad at 9 PM, but the human sales rep cannot step in to close the deal until the next morning.
- Delayed approvals: An AI agent flags a critical campaign budget shift or a complex ticket resolution, but it waits in a queue because the manager is off-site.
- Fragmented context: Remote or shift-based teams try to respond through disconnected mobile tools, losing the rich customer history stored in the main CRM.
For Saudi consumers used to fast, mobile-first service, a delayed response is friction you cannot afford.
Unifonic’s AgentApp: The platform your team already uses, now mobile
Unifonic AgentApp serves as the mobile extension of the Unifonic Agent Console, built specifically for agents, remote teams, and CX leaders who need to manage customer conversations on the go.
Available on iOS and Android, AgentApp pairs directly with Agentic Console. While your AI agents manage routine inquiries and execute workflows autonomously, AgentApp puts your human team in control of what matters most, with context.
The Unifonic solution: How AgentApp keeps your team connected
Built as more than just a mobile customer support app, AgentApp is the perfect companion to Agentic Console, maintaining complete operational continuity if your people cannot.
1. Unified mobile inbox: Handle WhatsApp, Instagram DMs, Facebook Messenger, Apple Messages, and Web Chat from one interface, without switching apps.
2. Seamless bot & human handover: When an AI agent reaches a complex scenario, the conversation routes to a human instantly. Dedicated tabs for bot-handled and human-assigned chats keep transitions smooth and invisible to the customer.
3. Live sync with the Agent Console: Actions taken on mobile reflect immediately on the web console. Read states, availability, and transfers stay in lockstep.
4. Complete context before you type: Full interaction history and customer profiles are visible directly from the chat screen.
5. Smart push notifications: Agents receive instant alerts for new assignments and incoming messages, even when the app is in the background.
6. Enterprise-grade security on mobile: Role-based access and secure authentication keep customer data protected across every device.
Mobile-first support: Personalized for the Saudi market
As demand for a capable mobile customer support app grows across Saudi Arabia, enterprises need solutions that respect local regulations while delivering global standards of innovation.
AgentApp is fully PDPL-compliant with in-country data residency, right-to-left Arabic interfaces, and AI agents trained on local dialects. It scales across BPOs, retail teams, automotive showrooms, and any fast-paced environment where agents are constantly on the move.
From desktop to pocket: Manage conversations anywhere
Your AI agents are already working around the clock. The question is whether your human team can meet them there.
AgentApp is the mobile customer support app Saudi Arabia's CX teams have been waiting for; keep the full power of your agent console in your pocket, so no conversation gets dropped, no approval gets delayed, and no high-intent moment goes unanswered.
The first month is free. Get started with AgentApp →
