Transform community engagement
Foster trust, boost efficiency and increase impact with every interaction.
Benefits
Chatbots
Deploy a chatbot to automate interactions across channels and platforms - reducing overheads & reducing response time.
Live chat
Provide service agents with a unified view of conversations across multiple channels, enabling them to offer quick and contextual service.
Integrations
Streamline interactions with native integration across 100 CRM and business apps, a library of APIs, and no-code tools.
Interactive Voice Response (IVR)
Setup a service hotline on the fly to manage special events, emergencies and initiatives. Provide guidance over an automated voice message, or deflect to a channel where they can chat with a live or virtual agent.
Two-Factor Authentication (2FA)
Enable 2FA to verify identities and applications with a secure platform that is certified and compliant with Meta, CST regulations, ISO Information Security Management, Security scorecard and more.
Multi-channel
With no-code tools like Multichannel Campaigns and Flow Studio, you can connect with customers on WhatsApp, Messenger, SMS, email, push and voice, and have conversations on their preferred channel.
Built for your industry
Retail
Use customer data to offer personalized incentives over popular messaging apps like WhatsApp and Messenger.
Finance
Our chatbot offers 24/7 customer service and provides personalized advice over messaging apps with secure verification of your customer data.
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Transport
Update customers on orders and deliveries, inform them of new services and features, and request delivery feedback to improve customer service.
Healthcare
Boost patient loyalty with follow-up and check-up reminders, targeted notifications for new procedures, and request feedback on their experience.
Get started with Unifonic today
