Simplify business workstreams with AI chatbots
Simplify customer service workstreams
Improve customer satisfaction with chatbots by automating customer servicing, appointment bookings and account management.
Customised marketing content
Roll out personalised content based on your target segments or get the feedback your business needs to ensure your customer is always heard.
Accelerate commerce
Answer leads, recommend products, or personalise your clients' shopping experience with an automated custom chatbot to maximise revenue.
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Why build custom chatbots with Unifonic?
Customisable chatbot builder
Build a custom chatbot and its flow however you want. Create a rule-based chatbot using only a drag and drop interface.
Easily integrated
Build your customised chatbot across any channel to ensure your customers enjoy a curated experience no matter the channel.
Toggle between a bot and human
Flexibly adjust between human agents and custom chatbots by changing the setting to "Human Only" without a string of code.
Build in a testing environment
Your customers are our priority. Fine-tune and tweak your chatbot in the builder before launching it to your customers.
Centralised inbox
Provide follow-up support on any other channel with full context from chat and agent history all in one inbox.
Unified dashboard
Access our web-based dashboard from desktop, laptop, or mobile. Get updated statistics on your custom chatbot's engagement level.
Why choose Unifonic?
Best-in-class API
Create better moments with APIs that power your conversations anytime, all the time.
Global coverage
Reach more than 95% of the world and more with a single platform.
Secure and reliable
Enterprise-grade software that has powered more than 27 billion interactions.
