95%
Global Coverage
Engage your customers with our AI chatbot
Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.
Use Cases
Automated customer service
Offer always-on support to your customers that detects sentiment and responds with intent.
Instantly Answer FAQs with AI-Powered Personalized Responses
Automate frequently asked questions with personalized responses, allowing your customer service teams to focus on more complex queries.
One chatbot across all your channels
Create a seamless customer service experience on your website, WhatsApp and social media.
Seamless live agent transfer
Transfer the chat to a live agent for more complex queries.
How Unifonic helped SPL
Saudi Post | SPL launched a digital assistant on WhatsApp to deliver more effective customer support and ensure accurate deliveries. This solution helps reduce business costs while expanding service offerings.
50%
Reduction in call centre
90%
Inquiries resolved
30%
Improvement in response times
75%
Reduction in cost
Features
No-code Chatbot Builder
Create chatbots quickly and easily, without the need for coding, using our Drag-and drop interface.
Personalized conversations
Show your customers you care by personalizing your service with their name and purchase history.
Multilingual
Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.
Seamless handover
Route queries to live agents who can provide real-time support via our cloud-based contact center.
Integrations
Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.
NLU and ChatGPT
Use NLU and ChatGPT integration to power intelligent, human‑like conversations. Train chatbots with custom intents and phrases to understand user intent, respond accurately, and deliver a better customer experience across channels.
Proven Customer Service Results
-1.png)
90%
Reduction in call centre wait times
.png)
75%
Faster customer response times
50%
Lower operational costs
.png)
5000+
Enterprise customers worldwide
SMS
90% of text messages are read within 3 minutes, keep your customers in the loop with SMS alerts and campaigns.
Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.
Webchat
Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.
Messenger
Automate inbound Messenger conversations to drive sales and provide customer support.
Push Notifications
Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.
Voice
Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.
Integrate Unifonic seamlessly
100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more
.png?width=1129&height=426&name=Group%20468%20(1).png)
Why Companies Choose Unifonic for WhatsApp Chatbots
Unifonic provides enterprise-grade WhatsApp chatbot solutions for customer service
24/7 Automated Support
Instant responses to customer inquiries around the clock
FAQ Automation
Personalized answers to frequently asked questions
Live Agent Handoff
Seamless transfer to human agents for complex queries
Multi-Channel Deployment
One chatbot across WhatsApp, Messenger, and web
Arabic & English NLU
Natural language understanding for regional markets
CRM Integration
Native connections to Salesforce, HubSpot, and 100+ systems
Get started with Unifonic today
