Unifones
Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Making an impact
We set ambitious goals, and then we pursue them relentlessly. Every decision is weighed against the bigger picture, the long-term benefit, and the real difference it creates for our customers and our business.
Pioneering the change
Our people are here to build the future of our industry. We challenge conventional thinking, experiment fearlessly, and take smart risks that turn obstacles into opportunities for change.
Winning every moment
We bring genuine intensity to our work, moving fast from idea to execution, balancing urgency with sound judgment, and holding ourselves to standards that push us forward every day.
Owning the outcome
We bring the same care and commitment to our work that any founder brings to theirs. We follow through on commitments, hold ourselves and each other to the highest standard, and turn failures into some of our greatest lessons.
Putting customers first
Our experts invest deeply in understanding our customers, their businesses, and the people who depend on them. We anticipate their needs and take full ownership of their concerns until every issue is resolved.
Why unifonic?
Flex your way: Flexible hours, remote options, and a real commitment to work-life balance because doing your best work starts with having space to live your life.
Grow with us We don't just hire you for today. With clear advancement paths and ongoing professional development, your next chapter starts the moment you join.
Own your impact You're not just an employee you're a co-owner. Our stock options program means you have real skin in the game, and a real share in everything we build together.
Rewarded fairly, together, a bonus system that's transparent, equitable, and tied to how we perform as a company. Simple, fair, and something everyone can trust.
A culture where you belong We're diverse by nature and collaborative by choice. Different backgrounds, bold ideas, and one shared mission to make a real dent in how the world connects. There's a place here for you.
Why work with Unifonic?
- Flexible environment
- Professional career growth opportunities
- Every Unifone is an owner
- Fair Bonus System
Trusted by thousands for global speed and reliability.
30+
Nationalities
10+
Global Offices
17
Languages Spoken
A little bit about us
Unifonic is an AI-native Customer Experience Platform, purpose-built for enterprises and public sectors across emerging markets. Founded in Saudi Arabia in 2006, the company brings nearly two decades of deep regional expertise in telecom infrastructure, licensing and regulatory compliance. Built on over 25 years of research and development, strengthened by proprietary regional data accumulated through billions of real-world interactions Unifonic enables autonomous AI experiences, where goal-driven AI agents act autonomously to handle complex customer workflows and deliver measurable business impact across the customer journey.
The platform combines advanced language models, real-time data and true omnichannel orchestration to create hyper-personalised, human-like, and context-aware engagements, ensuring every interaction is fast, secure and culturally relevant. Serving over 5,000 enterprises across banking and financial services, retail & e-commerce, public sector, digital natives and more, Unifonic powers billions of customer interactions annually, reaching virtually every consumer across the MENA and GCC countries.
Service Transition Associate
Cairo, Al Qāhirah, Egypt
Marketing & Operations
Job Details
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Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The Service Transition Team is the driving force behind Unifonic’s customer onboarding journey, turning signed contracts into live, fully operational services. The team ensures a seamless transition from implementation to activation across all Unifonic communication channels and solutions.
The Service Transition role blends project management, technical execution, and customer enablement to deliver high-quality, timely, and compliant onboarding experiences. We work hand in hand with customers, commercial and Product teams to understand requirements, activate services, and ensure readiness for production. With a customer-centric mindset, a strong sense of ownership, and a passion for excellence, the team ensures every client realizes value quickly, efficiently, and at scale.
Help us shape the future of communication by:
Supporting the SMS sender ID registration process, including documentation submission, routing setup, and follow-up on approvals or rejections with internal teams and regulatory portals.
Supporting end-to-end testing activities for all channels and solutions to ensure service readiness for customers.
Assisting in collecting, reviewing, and validating customer documentation required for Account Verification (KYC) to ensure compliance with regulatory and internal requirements.
Communicating with customers to clarify requirements, request missing information, or correct documentation related to sender registration and KYC.
Maintaining and regularly update internal trackers and records for sender IDs, routing status, and KYC documents.
Helping keep Sender ID regulations, templates, and documentation guidelines up to date according to industry standards and country-specific rules.
Collaborating with senior team members and provide administrative support for sender registration and account verification workflows.
Supporting the service activation for additional channels such as Voice and WhatsApp for both Customers and Partners.
Job requirements
What you'll bring:
Fresh graduate with a Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Industrial Engineering, or related field.
Interest in regulatory compliance, customer onboarding, and business operations.
Basic understanding of telecommunications, SaaS, or CPaaS environments is a plus.
Familiarity with CRM, service desk, and workflow management tools is an advantage.
Comfortable working with documents, reports, and spreadsheets (Excel/Google Sheets).
Strong organizational and time management skills.
Excellent communication skills, both verbal and written.
Detail-oriented with a strong focus on accuracy and compliance.
Proactive, responsible, and eager to learn and take on new challenges.
Ability to work collaboratively within a team.
As a Unifone you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents.
On site
Cairo, Al Qāhirah, Egypt
Marketing & Operations
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Your Journey Starts Here
1.
We Find Each Other
It starts with an open, low-pressure conversation to get to know each other and see if our goals align.
2.
We Explore Together
You’ll meet the team to dive into the role, look at your skills, and map out how we can impact things together.
3.
We Decide Together
Great partnerships are a two-way street. We take the time to ensure we’re just as right for you as you are for us.
Get started with Unifonic today
