Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Senior Site Reliability Engineer
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As a Senior Site Reliability Engineer you will be responsible for enhancing system reliability, scalability, and resilience. As part of our elite SRE team, you'll drive continuous improvement across our cloud infrastructure and ensure the consistent high performance of our distributed messaging platforms.
Help us shape the future of communication by:
Production Operations and Incident Management:
Owning the reliability, uptime, and scalability of critical production services.
Participating in the on-call rotation to respond to incidents, troubleshoot live production issues, and lead post-incident analysis.
Building robust operational playbooks, escalation paths, and improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Ensuring operational excellence by proactively detecting and addressing reliability risks through SLO monitoring, chaos testing, and capacity planning.
Automating operational tasks to minimize human intervention.
Cloud Architecture & Management:
Architecting, implementing, and managing infrastructure across AWS, Oracle Cloud Infrastructure (OCI), and OpenStack environments.
Optimizing cloud resources to balance performance, security, and cost-efficiency.
Kubernetes & Container Orchestration:
Managing Kubernetes clusters (EKS, OKE, Rancher RKE2), ensuring scalability, availability, and robust performance.
Deploying advanced containerization strategies and troubleshooting.
Messaging, Caching & Queuing Systems:
Managing and optimizing high-performance messaging and caching systems including Kafka, RabbitMQ, and Redis.
Ensuring efficient, reliable message and data delivery critical to Unifonic's SMS and distributed systems.
Database Reliability Engineering:
Managing and optimizing production-grade MySQL and PostgreSQL databases.
Ensuring high availability, performance tuning, backups, and recovery processes for critical databases.
Disaster Recovery & Business Continuity:
Leading the planning and execution of comprehensive disaster recovery strategies.
Developing and maintaining robust business continuity plans.
Monitoring, Observability & Incident Management:
Implementing advanced observability solutions (Prometheus, Grafana, CloudWatch).
Defining, measuring, and enforcing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in alignment with SRE best practices.
Proactively identifying issues, minimizing downtime, and enhancing system transparency.
Automation, CI/CD, and Infrastructure-as-Code:
Driving automation initiatives using Terraform, Helm, Jenkins, Tekton or GitLab CI/CD.
Streamlining deployment pipelines and reduce manual intervention through innovative automation.
Security & Compliance:
Integrating security best practices into infrastructure and application layers.
Performing regular audits ensuring compliance and robust security posture.
Team Collaboration & Technical Leadership:
Collaborating with cross-functional teams (engineering, product, QA) to foster SRE culture.
Mentoring junior engineers, enhancing team capabilities and promoting knowledge sharing.
Job requirements
What you'll bring:
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
8+ years of hands-on production experience in SRE, DevOps, or cloud engineering roles.
Strong expertise in AWS, OCI, OpenStack environments.
Deep understanding of Kubernetes ecosystems (EKS, OKE, Rancher RKE2).
Proven experience with Kafka, RabbitMQ, Redis, and distributed messaging and caching systems.
Solid experience managing MySQL and PostgreSQL in production environments.
Expert-level scripting and automation skills (Python, Bash, Go).
Advanced proficiency with Helm, Terraform, and modern CI/CD toolchains.
Demonstrable experience with Linux system administration and troubleshooting.
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents
LinkedIn learning license
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