Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Senior Forward‑Deployed Engineer
Job description
Proudly recognized as a Great Place to Work®, we are a fast-growing SaaS startup transforming the way businesses communicate. Our vibrant team of 500 passionate Unifones is dedicated to delivering exceptional experiences for over 5,000 customer-focused companies.
We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!
Meet the team!
The Professional Services team accelerates adoption of Unifonic’s AI‑driven CX platform by embedding AI across customer journeys, marketing, and contact centers to drive faster time‑to‑value, measurable outcomes, and long‑term platform adoption.
As a Senior Forward‑Deployed Engineer, you will be working directly with enterprise customers, translating business outcomes into running software, and shipping production‑grade integrations and reusable workflows that embed Unifonic into core systems. You will lead the scope to build from hyper‑care to stabilization to expansion, then ensure a clean handover to Support or Transition. You will favor connector‑first delivery and thin services for reusable, cost‑aware solutions.
Help us shape the future of communication by:
Leading discovery with customers across KSA, whiteboarding architectures, validating constraints, and aligning stakeholders on outcomes
Designing and delivering end to end integrations across CRMs, ERPs, contact centers, and marketing stacks like Freshdesk & HubSpot.
Building and maintaining reusable connectors and workflows using Zapier, Make, or n8n, and documenting templates for repeatability .
Designing conversations and data flows for AI powered experiences and fine tuning models when needed to meet quality bars
Engineering for robustness and observability with OAuth2 or JWT, Keycloak SSO patterns, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections
Driving delivery rigor — scope, acceptance criteria, risk and dependency management, hyper care to stable usage, then expansion
Orchestrating customer experiences through Flow Studio and Agent Console with telemetry visible to stakeholders, including containment, AHT or ASA, escalations, and cost per resolved case
Contributing to the PS playbook with discovery checklists, integration patterns, and upgrade paths from bespoke middleware to reusable connectors
Producing Business Optimization and Transformation blueprints for paid discovery when applicable
Executing clean handovers to Support or Transition with complete runbooks and clear ownership boundaries
Job requirements
What you'll bring:
3–5 years of experience delivering integrations or products in startup or high-velocity environments, with a bias for shipping quickly
Customer-facing delivery experience, comfortable turning ambiguity into running software
Hands-on with connector platforms like Zapier, Make, or n8n, including retries, idempotency, and error handling
Strong with JavaScript or TypeScript and REST or webhooks, capable with Python or Java; Java is a strong plus
API practitioner with Postman, schema design, OAuth2 or JWT, and API gateway patterns or rate limiting on Kong
Debugging and observability mindset with ELK or Kibana, and clear root cause communication
Continuous learner who shapes discovery into scope and adapts quickly
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents
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