400+
Unifones
Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Making an impact
We set ambitious goals, and then we pursue them relentlessly. Every decision is weighed against the bigger picture, the long-term benefit, and the real difference it creates for our customers and our business.
Pioneering the change
Our people are here to build the future of our industry. We challenge conventional thinking, experiment fearlessly, and take smart risks that turn obstacles into opportunities for change.
Winning every moment
We bring genuine intensity to our work, moving fast from idea to execution, balancing urgency with sound judgment, and holding ourselves to standards that push us forward every day.
Owning the outcome
We bring the same care and commitment to our work that any founder brings to theirs. We follow through on commitments, hold ourselves and each other to the highest standard, and turn failures into some of our greatest lessons.
Putting customers first
Our experts invest deeply in understanding our customers, their businesses, and the people who depend on them. We anticipate their needs and take full ownership of their concerns until every issue is resolved.
Why unifonic?
Flex your way: Flexible hours, remote options, and a real commitment to work-life balance because doing your best work starts with having space to live your life.
Grow with us We don't just hire you for today. With clear advancement paths and ongoing professional development, your next chapter starts the moment you join.
Own your impact You're not just an employee you're a co-owner. Our stock options program means you have real skin in the game, and a real share in everything we build together.
Rewarded fairly, together, a bonus system that's transparent, equitable, and tied to how we perform as a company. Simple, fair, and something everyone can trust.
A culture where you belong We're diverse by nature and collaborative by choice. Different backgrounds, bold ideas, and one shared mission to make a real dent in how the world connects. There's a place here for you.
Why work with Unifonic?
- Flexible environment
- Professional career growth opportunities
- Every Unifone is an owner
- Fair Bonus System
Trusted by thousands for global speed and reliability.
30+
Nationalities
10+
Global Offices
17
Languages Spoken
A little bit about us
Unifonic is an AI-native Customer Experience Platform, purpose-built for enterprises and public sectors across emerging markets. Founded in Saudi Arabia in 2006, the company brings nearly two decades of deep regional expertise in telecom infrastructure, licensing and regulatory compliance. Built on over 25 years of research and development, strengthened by proprietary regional data accumulated through billions of real-world interactions Unifonic enables autonomous AI experiences, where goal-driven AI agents act autonomously to handle complex customer workflows and deliver measurable business impact across the customer journey.
The platform combines advanced language models, real-time data and true omnichannel orchestration to create hyper-personalised, human-like, and context-aware engagements, ensuring every interaction is fast, secure and culturally relevant. Serving over 5,000 enterprises across banking and financial services, retail & e-commerce, public sector, digital natives and more, Unifonic powers billions of customer interactions annually, reaching virtually every consumer across the MENA and GCC countries.
Senior Forward‑Deployed Engineer
Amman, Al ‘A̅şimah, Jordan
Marketing & Operations
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senior-forwarddeployed-engineer
Job description
Proudly recognized as a Great Place to Work®, we are a fast-growing SaaS startup transforming the way businesses communicate. Our vibrant team of 500 passionate Unifones is dedicated to delivering exceptional experiences for over 5,000 customer-focused companies.
We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!
Meet the team!
The Professional Services team accelerates adoption of Unifonic’s AI‑driven CX platform by embedding AI across customer journeys, marketing, and contact centers to drive faster time‑to‑value, measurable outcomes, and long‑term platform adoption.
As a Senior Forward‑Deployed Engineer, you will be working directly with enterprise customers, translating business outcomes into running software, and shipping production‑grade integrations and reusable workflows that embed Unifonic into core systems. You will lead the scope to build from hyper‑care to stabilization to expansion, then ensure a clean handover to Support or Transition. You will favor connector‑first delivery and thin services for reusable, cost‑aware solutions.
Help us shape the future of communication by:
Leading discovery with customers across KSA, whiteboarding architectures, validating constraints, and aligning stakeholders on outcomes
Designing and delivering end to end integrations across CRMs, ERPs, contact centers, and marketing stacks like Freshdesk & HubSpot.
Building and maintaining reusable connectors and workflows using Zapier, Make, or n8n, and documenting templates for repeatability .
Designing conversations and data flows for AI powered experiences and fine tuning models when needed to meet quality bars
Engineering for robustness and observability with OAuth2 or JWT, Keycloak SSO patterns, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections
Driving delivery rigor — scope, acceptance criteria, risk and dependency management, hyper care to stable usage, then expansion
Orchestrating customer experiences through Flow Studio and Agent Console with telemetry visible to stakeholders, including containment, AHT or ASA, escalations, and cost per resolved case
Contributing to the PS playbook with discovery checklists, integration patterns, and upgrade paths from bespoke middleware to reusable connectors
Producing Business Optimization and Transformation blueprints for paid discovery when applicable
Executing clean handovers to Support or Transition with complete runbooks and clear ownership boundaries
Job requirements
What you'll bring:
3–5 years of experience delivering integrations or products in startup or high-velocity environments, with a bias for shipping quickly
Customer-facing delivery experience, comfortable turning ambiguity into running software
Hands-on with connector platforms like Zapier, Make, or n8n, including retries, idempotency, and error handling
Strong with JavaScript or TypeScript and REST or webhooks, capable with Python or Java; Java is a strong plus
API practitioner with Postman, schema design, OAuth2 or JWT, and API gateway patterns or rate limiting on Kong
Debugging and observability mindset with ELK or Kibana, and clear root cause communication
Continuous learner who shapes discovery into scope and adapts quickly
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents
On site
Amman, Al ‘A̅şimah, Jordan
Marketing & Operations
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Your Journey Starts Here
1.
We Find Each Other
It starts with an open, low-pressure conversation to get to know each other and see if our goals align.
2.
We Explore Together
You’ll meet the team to dive into the role, look at your skills, and map out how we can impact things together.
3.
We Decide Together
Great partnerships are a two-way street. We take the time to ensure we’re just as right for you as you are for us.
Get started with Unifonic today
