Unifones
Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Making an impact
We set ambitious goals, and then we pursue them relentlessly. Every decision is weighed against the bigger picture, the long-term benefit, and the real difference it creates for our customers and our business.
Pioneering the change
Our people are here to build the future of our industry. We challenge conventional thinking, experiment fearlessly, and take smart risks that turn obstacles into opportunities for change.
Winning every moment
We bring genuine intensity to our work, moving fast from idea to execution, balancing urgency with sound judgment, and holding ourselves to standards that push us forward every day.
Owning the outcome
We bring the same care and commitment to our work that any founder brings to theirs. We follow through on commitments, hold ourselves and each other to the highest standard, and turn failures into some of our greatest lessons.
Putting customers first
Our experts invest deeply in understanding our customers, their businesses, and the people who depend on them. We anticipate their needs and take full ownership of their concerns until every issue is resolved.
Why unifonic?
Flex your way: Flexible hours, remote options, and a real commitment to work-life balance because doing your best work starts with having space to live your life.
Grow with us We don't just hire you for today. With clear advancement paths and ongoing professional development, your next chapter starts the moment you join.
Own your impact You're not just an employee you're a co-owner. Our stock options program means you have real skin in the game, and a real share in everything we build together.
Rewarded fairly, together, a bonus system that's transparent, equitable, and tied to how we perform as a company. Simple, fair, and something everyone can trust.
A culture where you belong We're diverse by nature and collaborative by choice. Different backgrounds, bold ideas, and one shared mission to make a real dent in how the world connects. There's a place here for you.
Why work with Unifonic?
- Flexible environment
- Professional career growth opportunities
- Every Unifone is an owner
- Fair Bonus System
Trusted by thousands for global speed and reliability.
30+
Nationalities
10+
Global Offices
17
Languages Spoken
A little bit about us
Unifonic is an AI-native Customer Experience Platform, purpose-built for enterprises and public sectors across emerging markets. Founded in Saudi Arabia in 2006, the company brings nearly two decades of deep regional expertise in telecom infrastructure, licensing and regulatory compliance. Built on over 25 years of research and development, strengthened by proprietary regional data accumulated through billions of real-world interactions Unifonic enables autonomous AI experiences, where goal-driven AI agents act autonomously to handle complex customer workflows and deliver measurable business impact across the customer journey.
The platform combines advanced language models, real-time data and true omnichannel orchestration to create hyper-personalised, human-like, and context-aware engagements, ensuring every interaction is fast, secure and culturally relevant. Serving over 5,000 enterprises across banking and financial services, retail & e-commerce, public sector, digital natives and more, Unifonic powers billions of customer interactions annually, reaching virtually every consumer across the MENA and GCC countries.
Key Account Manager
Riyadh, Riyadh Province, Saudi Arabia
Revenue
Job Details
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Job description
Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.
We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!
Meet the team!
The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.
As a Key Account Manager, you will build and maintain strong relationships with strategic enterprise customers while driving business growth. You will be responsible for managing key accounts, understanding customers' business objectives, identifying growth opportunities, and delivering value through our solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. This role requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.
Help us shape the future of communications by:
Managing and growing a portfolio of enterprise customers.
Developing trusted relationships with key stakeholders and executive sponsors.
Creating and executing strategic account plans.
Identifying opportunities for account expansion through additional products and services.
Conducting regular business reviews and ensuring customer satisfaction.
Collaborating with Customer Success and other internal teams to maximize customer value.
Maintaining accurate account plans, forecasts, and CRM records.
Identifying opportunities to expand business within existing accounts.
Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
Leading commercial discussions and solution presentations.
Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
Contributing to achieving the team’s revenue and growth objectives.
Job requirements
What you will bring:
Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
Bachelor's degree in Business, Marketing, Engineering, or a related field.
Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
Proven track record of managing enterprise customers and driving revenue growth.
Strong business development and solution-selling capabilities.
Demonstrated experience in executive stakeholder management and strategic account planning.
Excellent negotiation, communication, and presentation skills.
Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
Experience collaborating with cross-functional teams to deliver customer success.
Craft and Toolkit:
Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
Strong forecasting and pipeline management skills.
Data analysis and reporting to support account growth and business decisions.
Strategic planning and account growth management.
Proposal development and commercial documentation.
Commercial acumen with the ability to develop customer-centric solutions.
Customer relationship management (CRM) best practices, including customer retention and expansion strategies.
Character Traits:
Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
Ownership and accountability – take responsibility and follow projects through to completion.
Communication – explain ideas clearly and listen to others across teams.
Collaboration – work well with others and support team goals.
Adaptability and learning – adjust to change and keep learning new skills or tools.
Mentorship and knowledge sharing – help others grow and share what you know.
Resilience – stay calm under pressure and handle setbacks constructively.
Quality and attention to detail – do work carefully and strive for improvement.
Advocacy and innovation – encourage best practices, efficiency, and new ideas
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents
On site
Riyadh, Riyadh Province, Saudi Arabia
Revenue
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Your Journey Starts Here
1.
We Find Each Other
It starts with an open, low-pressure conversation to get to know each other and see if our goals align.
2.
We Explore Together
You’ll meet the team to dive into the role, look at your skills, and map out how we can impact things together.
3.
We Decide Together
Great partnerships are a two-way street. We take the time to ensure we’re just as right for you as you are for us.
Get started with Unifonic today
